Software Comparison
Zendesk vs ManageEngine SupportCenter Plus

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Listed in : Help Desk and Ticket Management

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More


Listed in : Help Desk and Ticket Management

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their accountandcontact infor... Learn More

Pricing Starting From

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Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

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Zendesk

Help Desk and Ticket Management

Multiple ticket forms

Unlimited light agents

Success program

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management
  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • Free Trial Availability

    screenshot for ManageEngine SupportCenter Plus

    Zendesk

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No Free Trial Available.

    Most Favorable User Review

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    User review from
    10
    Debbie Marshall
    Apr 7, 2016

    Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

    Pros :

    • The help desk is so easy to use for both end users and agents.
    • It is so simple to set up a new organisation, groups, and product types.
    • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
    • From an agent's point of view, it is easy to allocate tickets to members of the support team.
    • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
    • The reporting functionality is excellent allowing us to tailor our own reports.

    Cons :

    • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
    • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No favorable user review available yet for ManageEngine SupportCenter Plus .

    Most Favorable Critic Review

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    100
    Anonymous contribution , BlinkList

    Tuesday 12 March 2013

    Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

    More about Zendesk
    View all the Zendesk Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    100
    Business Partner in Computer Software , G2 Crowd

    Monday 18 August 2014

    What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.

    More about ManageEngine SupportCenter Plus
    View all the ManageEngine SupportCenter Plus Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    40
    Anton Mamichev , GetApp

    Friday 11 December 2015

    More about Zendesk
    View all the Zendesk Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No critic review available yet for ManageEngine SupportCenter Plus .

    Demo Video

    screenshot for Zendesk

    Zendesk Demo Video

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    Screenshot for Zendesk 4 screenshots available
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine SupportCenter Plus 4 screenshots available

    Typical Customer

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    Zendesk

    Help Desk and Ticket Management
    • Business
    • Personal Use
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • N/A

    Supported Devices

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    Supported Languages

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    Zendesk

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Polish
    • Swedish

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