Software Comparison
Zendesk vs LiveHelpNow

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Listed in : Live Chat

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More

Pricing Starting From

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

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LiveHelpNow

Live Chat

No Pricing Available yet.

Available Features

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Zendesk

Help Desk and Ticket Management

Multiple ticket forms

Unlimited light agents

Success program

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LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Free Trial Availability

    screenshot for LiveHelpNow

    Zendesk

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    User review from
    10
    Debbie Marshall
    Apr 7, 2016

    Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

    Pros :

    • The help desk is so easy to use for both end users and agents.
    • It is so simple to set up a new organisation, groups, and product types.
    • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
    • From an agent's point of view, it is easy to allocate tickets to members of the support team.
    • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
    • The reporting functionality is excellent allowing us to tailor our own reports.

    Cons :

    • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
    • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

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    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    Most Favorable Critic Review

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    Zendesk

    Help Desk and Ticket Management
    100
    Anonymous contribution , BlinkList

    Tuesday 12 March 2013

    Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

    More about Zendesk
    View all the Zendesk Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Most Unfavorable Critic Review

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    Zendesk

    Help Desk and Ticket Management
    40
    Anton Mamichev , GetApp

    Friday 11 December 2015

    More about Zendesk
    View all the Zendesk Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Demo Video

    screenshot for Zendesk

    Zendesk Demo Video

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat

    Screenshots

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    Zendesk

    Help Desk and Ticket Management
    Screenshot for Zendesk 4 screenshots available

    Typical Customer

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    Zendesk

    Help Desk and Ticket Management
    • Business
    • Personal Use
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    LiveHelpNow

    Live Chat
    • N/A

    Supported Devices

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    Supported Languages

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    Zendesk

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
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    LiveHelpNow

    Live Chat
    • English

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