Software Comparison
Zendesk vs IssueBurner

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Listed in : Help Desk and Ticket Management

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More


Listed in : Help Desk and Ticket Management

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatica... Learn More

Pricing Starting From

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Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

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Zendesk

Help Desk and Ticket Management

Multiple ticket forms

Unlimited light agents

Success program

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IssueBurner

Help Desk and Ticket Management

Free Trial Availability

screenshot for IssueBurner

Zendesk

Help Desk and Ticket Management
screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable User Review

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Zendesk

Help Desk and Ticket Management
User review from
10
Debbie Marshall
Apr 7, 2016

Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

Pros :

  • The help desk is so easy to use for both end users and agents.
  • It is so simple to set up a new organisation, groups, and product types.
  • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
  • From an agent's point of view, it is easy to allocate tickets to members of the support team.
  • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
  • The reporting functionality is excellent allowing us to tailor our own reports.

Cons :

  • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
  • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

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IssueBurner

Help Desk and Ticket Management

No favorable user review available yet for IssueBurner.

Most Favorable Critic Review

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Zendesk

Help Desk and Ticket Management
100
Anonymous contribution , BlinkList

Tuesday 12 March 2013

Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

More about Zendesk
View all the Zendesk Critic Reviews
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IssueBurner

Help Desk and Ticket Management
75
Simon Mackie , Gigaom

Thursday 04 November 2010

IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.

More about IssueBurner
View all the IssueBurner Critic Reviews

Most Unfavorable Critic Review

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Zendesk

Help Desk and Ticket Management
40
Anton Mamichev , GetApp

Friday 11 December 2015

More about Zendesk
View all the Zendesk Critic Reviews
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IssueBurner

Help Desk and Ticket Management

No critic review available yet for IssueBurner .

Demo Video

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Zendesk Demo Video

Help Desk and Ticket Management
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IssueBurner Demo Video

Help Desk and Ticket Management

Screenshots

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Zendesk

Help Desk and Ticket Management
Screenshot for Zendesk 4 screenshots available
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IssueBurner

Help Desk and Ticket Management
Screenshot for IssueBurner 4 screenshots available

Typical Customer

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Zendesk

Help Desk and Ticket Management
  • Business
  • Personal Use
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IssueBurner

Help Desk and Ticket Management
  • N/A

Supported Devices

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Zendesk

Help Desk and Ticket Management
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IssueBurner

Help Desk and Ticket Management

Supported Languages

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Zendesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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IssueBurner

Help Desk and Ticket Management
  • English

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