Software Comparison
Zendesk vs AJ Help Desk

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Listed in : Help Desk and Ticket Management

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More


Listed in : Help Desk and Ticket Management

AJ Help Desk presents feature-rich white label Services for any one who would like to become mainstream without making huge investments in backbone op... Learn More

Pricing Starting From

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

$ 399
Single payment / 1 user(s)

Available Features

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Zendesk

Help Desk and Ticket Management

Multiple ticket forms

Unlimited light agents

Success program

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AJ Help Desk

Help Desk and Ticket Management

License

Change Logo

Video File Upload Option

Template Design Modification

Template Integration

Payment Gateway Integration

Changing Menus

RSS Feed

Google Ads

Tell a Friend

Unlimited Postings

Live Chat Option

Ticketing System Option

PDF File Upload Option

Forum

Language Translation

Technical Support:  15 Days

Mail support

Ticket

Live Chat

Voice support

Software Customization

Free Trial Availability

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Zendesk

Help Desk and Ticket Management
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AJ Help Desk

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable User Review

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Zendesk

Help Desk and Ticket Management
User review from
10
Debbie Marshall
Apr 7, 2016

Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

Pros :

  • The help desk is so easy to use for both end users and agents.
  • It is so simple to set up a new organisation, groups, and product types.
  • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
  • From an agent's point of view, it is easy to allocate tickets to members of the support team.
  • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
  • The reporting functionality is excellent allowing us to tailor our own reports.

Cons :

  • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
  • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

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AJ Help Desk

Help Desk and Ticket Management

No favorable user review available yet for AJ Help Desk.

Most Favorable Critic Review

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Zendesk

Help Desk and Ticket Management
100
Anonymous contribution , BlinkList

Tuesday 12 March 2013

Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

More about Zendesk
View all the Zendesk Critic Reviews
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AJ Help Desk

Help Desk and Ticket Management
100
Anonymous contribution , GetApp

Saturday 25 May 2013

AJ HelpDesk is indeed a great tool for all the support solutionsandit easy to manage.

More about AJ Help Desk
View all the AJ Help Desk Critic Reviews

Most Unfavorable Critic Review

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Zendesk

Help Desk and Ticket Management
40
Anton Mamichev , GetApp

Friday 11 December 2015

More about Zendesk
View all the Zendesk Critic Reviews
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AJ Help Desk

Help Desk and Ticket Management

No critic review available yet for AJ Help Desk .

Demo Video

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Zendesk Demo Video

Help Desk and Ticket Management
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AJ Help Desk Demo Video

Help Desk and Ticket Management

No Demo Video Available.

Screenshots

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Zendesk

Help Desk and Ticket Management
Screenshot for Zendesk 4 screenshots available
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AJ Help Desk

Help Desk and Ticket Management
Screenshot for AJ Help Desk 4 screenshots available

Typical Customer

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Zendesk

Help Desk and Ticket Management
  • Business
  • Personal Use
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AJ Help Desk

Help Desk and Ticket Management
  • Business

Supported Devices

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Zendesk

Help Desk and Ticket Management
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AJ Help Desk

Help Desk and Ticket Management

Supported Languages

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Zendesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management
  • English

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