Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately.
Slow First Response Time is the #1 leading indicator for poor customer satisfaction. With Zendesk, the product won’t slow you down. Our easy-to-use, lightning fast interface will keep your agents super productive and focused on helping customers. Through our robust reporting and analytics, you will also have access to the key metrics that will help you make workflow improvements and increase efficiencies across the board.
If you have customers, then you need Zendesk. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. While industry averages point to low customer satisfaction, our customers experience positive ratings for over 86% of their interactions.
Why? It’s the Zendesk difference. Our unique approach to customer engagement enables you to listen, respond, and delight your users in ways not possible before. Zendesk is not just another help desk tool. It is the easiest and fastest way to great customer service.
Much like the art of Zen, the path to customer service excellence is a continuous journey that involves product, people, practice.
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Zendesk integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Zendesk integrates with Yotpo. Yotpo is a plug and play social reviews solution for e-commerce websites. Yotpo is focused on pro...
Zendesk integrates with Yammer. Yammer is a business social network built to encourage team collaboration, boost workers, and man...
Zendesk integrates with Wrike. Wrike provides the robust project management features you need, combined with practical collabora...
Cloudswave Score for Zendesk
Rating based on 372 Critic Reviews
When we researched help desk tools, we found that almost all our competitors and almost all of the companies we admired used Zen. We signed up and have been really happy with it. It is easy to use and has all the functionality you are expecting.
Pros : The usability is really good. It makes the whole support process very easy.
Cons : Some tickets get put in a weird state if Zen doesn't like the attachment. I forget the specifics of the situation but some tickets seem to get missed if it goes into this state.
Will Scarbrough, on TrustRadius
Zendesk ProsA full feature set and the right automation and integration features, enough to support support staff so that the system is used to capture everything. This is a key difference: a product that gains a positive feedback loop versus one that slowly fades out of proper usage.Automation and customization settings and user interface.Mobile app.Email integration - the feature to forward an email into Zendesk and have it pick up the requestor from the FWD is a key enabling feature when used as an internal helpdesk.A broad set of integrations.Reporting and tracking of metrics.
Samara Lynn, on Pc Mag
Zendesk makes it easy for businesses to create surprisingly sophisticated help desks and customer service portals. Despite a few rough spots, it's an excellent way for SMBs to create a polished customer service system.
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