Software Comparison
AliveChat vs SnapEngage

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Listed in : Live Chat

WebsiteAlive is a fast and forward thinking software developer and online communications provider, dedicated to developing the most flexible and agile... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More

Pricing Starting From

screenshot for AliveChat

AliveChat

Live Chat

$ 29.95
For 1 Month / 1 user(s)

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for AliveChat

AliveChat

Live Chat

Operators Included: 2

Additional Operators: $29.95/mo

Mobile Chat

Customization

Operator Reporting Suite

Visitor Tracking & Invitations

Chat Transcripts

Admin Rights

Chat Sharing

Product Support

screenshot for SnapEngage

SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

Free Trial Availability

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AliveChat

Live Chat
screenshot for SnapEngage

SnapEngage

Live Chat

Most Favorable User Review

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AliveChat

Live Chat

No favorable user review available yet for AliveChat.

screenshot for SnapEngage

SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

Most Favorable Critic Review

screenshot for AliveChat

AliveChat

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

"The good thing about the AliveChat system is that there is no software to install or server to configure. You can take your pick from one of the feature-rich packages that they offer. There's a free trial option that you can take advantage of so that you can check whether the system will fit your customer support needs. The only downside to using the AliveChat is the quite substantial monthly fees and one-time setup fee that you need to pay. All in all, the AliveChat is a worthwhile investment for medium-scale to large-scale businesses who want to have an effective live chat customer or technical support system."

More about AliveChat
View all the AliveChat Critic Reviews
screenshot for SnapEngage

SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews

Most Unfavorable Critic Review

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AliveChat

Live Chat

No critic review available yet for AliveChat .

screenshot for SnapEngage

SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews

Demo Video

screenshot for AliveChat

AliveChat Demo Video

Live Chat
screenshot for SnapEngage

SnapEngage Demo Video

Live Chat

Screenshots

Typical Customer

screenshot for AliveChat

AliveChat

Live Chat
  • Business
  • Personal Use
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SnapEngage

Live Chat
  • Business

Supported Devices

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AliveChat

Live Chat
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SnapEngage

Live Chat

Supported Languages

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AliveChat

Live Chat
  • English
screenshot for SnapEngage

SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese

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