Cloudswave Score for Vision Helpdesk
Rating based on 41 Critic Reviews
Pavel Bogdanov, on GetApp
Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA´?¢s. Vision Helpdesk is the best product on the market helpdesk system.
Pros : Thank you for supporting Open-Sourve projects Very convenient localization system
Cons : Problems in the work is not found
Gitesh Trivedi, on GetApp
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Pros : SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Cons : Till today I didn't find out any.
Ryan Davis, on GetApp
After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.
Pros : Fully featured Affordable Great client support.
Max F, on TrustRadius
Vision Helpdesk Use Cases and Deployment ScopeWe are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.
Pros : Ticket handling and Ticket Labeling.We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.
Cons : Chat feature.Remote desktop.Get more integration with other software and Mobile apps.
Y Ce, on TrustRadius
Vision Helpdesk Use Cases and Deployment ScopeWe are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.
Pros : Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.
Cons : An iOS app xD..Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.
Joshua M. , on G2 Crowd
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