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Vision Helpdesk

Vision Helpdesk Reviews and Cloudswave Rating

  • 85

    Cloudswave Score for Vision Helpdesk

    Rating based on 41 Critic Reviews

    41 Favorable reviews
    95 %
    2 Mixed reviews
    5 %
    0 unfavorable reviews
    0 %
  • Best Help Desk

    Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA´?¢s. Vision Helpdesk is the best product on the market helpdesk system.

    Pros : Thank you for supporting Open-Sourve projects Very convenient localization system

    Cons : Problems in the work is not found

    0 of 0 people found this review helpful

    Excellent Help Desk software with wonderful features.

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

    Pros : SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

    Cons : Till today I didn't find out any.

    0 of 0 people found this review helpful

    Affordable Helpdesk Solution with all the fruit of the big players,

    After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.

    Pros : Fully featured Affordable Great client support.

    0 of 0 people found this review helpful
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  • Best Help desk software with excellent customer support features at affordable rate.

    Vision Helpdesk Use Cases and Deployment ScopeWe are a web hosting service where customer support is of prime importance.  We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time.  We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security. 

    Pros : Ticket handling and Ticket Labeling.We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.

    Cons : Chat feature.Remote desktop.Get more integration with other software and Mobile apps.

    0 of 0 people found this review helpful

    Vision NGO

    Vision Helpdesk Use Cases and Deployment ScopeWe are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.

    Pros : Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.

    Cons : An iOS app xD..Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.

    0 of 0 people found this review helpful
  • What do you like best?

    Vision Helpdesk has been a great tool for us. I run a small IT Business and having a tool like this works great. Their support team and sales team our great also.

    What do you dislike?

    Everything Vision Helpdesk does is great

    Recommendations to others considering the product

    Make sure your server will allow outside access to SSL for pop3. We had an issue with our server which we were able to fix. I would if you plan to host the product on your own do a downloaded trial and see what you thank.

    What business problems are you solving? What benefits have you realized?

    Were being able to keep up with all our support cases, etc.

    0 of 0 people found this review helpful
  • Vision Helpdesk offers advanced customer support features, multi channel integration, SaaS or on-premise hosting, mobile apps accessibility, and satellite helpdesk features for multiple companies in a single logon and management interface. All these empower your helpdesk staffs to do their job simpler and better, so they can help your customers’ end users well.

    0 of 0 people found this review helpful
  • Vision Helpdesk is user-friendly web based helpdesk software which requires no special training. Users can try the free trial version which offers unlimited access to all its features for 30 days, after which customers can avail their software services at affordable rates. Just logon and try this website and maybe you will never go back to your old traditional help desk software.

    0 of 0 people found this review helpful
  • Vision Helpdesk is a tool intended for companies who need a better helpdesk solution. The application is also aimed at larger companies that require multiple language options and need to oversee multiple products. The application includes a variety of features as well as four diverse membership plans that also offer addon options. The apps looks outdated and is difficult to understand, we don't recommend this app.

    0 of 0 people found this review helpful
  • Overall, the app promises many features and works perfectly. But it needs to have a better UI than this old one much like most other similar apps do. There should be smooth navigation and not rigid tabs. We still like this app and would recommend you to give it a try

    0 of 0 people found this review helpful

    The app promises many features and works perfectly. But it needs to have a better UI than this old one much like most other similar apps do. There should be smooth navigation and not rigid tabs. We still like this app and would recommend you to give it a try.

    0 of 0 people found this review helpful
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