Software Comparison
Vision Helpdesk vs SmarterTrack

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Listed in : Help Desk and Ticket Management

Vision Helpdesk offers best customer support management tools available both SaaS and Download licenses, It offers Help Desk, Multi Brand Help Desk ... Learn More


Listed in : Help Desk and Ticket Management

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More

Pricing Starting From

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management

$ 10
For 1 Year / 1 user(s)

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

Available Features

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management

Multi Channel

Satellite Help Desk

Ticket Billing

Blabby

Gamification

Task Management

Help Desk Core Features

Ticket Management

Staff Management

Client Management

Self Service

Workflow

SLA & Escalation

Client Portal

Multi-Language

Reports

Security

Survey

Time Tracking

Asset Management

Incident Management

Problem Management

Change Management

Release Management

Knowledge Base

CMDB

Product Catalog

Supplier Management

Service Catalog

Financial Management

Contract Management

free support and software updates for life

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

Free Trial Availability

screenshot for SmarterTrack

Vision Helpdesk

Help Desk and Ticket Management
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

Most Favorable Critic Review

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Vision Helpdesk

Help Desk and Ticket Management
75
Jose Maria Delos Santos , Project Management

Thursday 02 January 2014

Vision Helpdesk offers advanced customer support features, multi channel integration, SaaS or on-premise hosting, mobile apps accessibility, and satellite helpdesk features for multiple companies in a single logon and management interface. All these empower your helpdesk staffs to do their job simpler and better, so they can help your customers’ end users well.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
75
Mayank , I Love Free Software

Saturday 13 November 2010

SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

More about SmarterTrack
View all the SmarterTrack Critic Reviews

Most Unfavorable Critic Review

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Vision Helpdesk

Help Desk and Ticket Management
40
Anonymous contribution , AppAppeal

Thursday 01 September 2011

Vision Helpdesk is a tool intended for companies who need a better helpdesk solution. The application is also aimed at larger companies that require multiple language options and need to oversee multiple products. The application includes a variety of features as well as four diverse membership plans that also offer addon options. The apps looks outdated and is difficult to understand, we don't recommend this app.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

No critic review available yet for SmarterTrack .

Demo Video

screenshot for Vision Helpdesk

Vision Helpdesk Demo Video

Help Desk and Ticket Management
screenshot for SmarterTrack

SmarterTrack Demo Video

Help Desk and Ticket Management

Screenshots

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management
Screenshot for Vision Helpdesk 5 screenshots available
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
Screenshot for SmarterTrack 4 screenshots available

Typical Customer

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management
  • Business
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
  • Business

Supported Devices

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

Supported Languages

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
  • English

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