Logo for Vision Helpdesk

Vision Helpdesk

Logo for Vision Helpdesk

Vision Helpdesk Coupons, Reviews, Comparisons and Alternatives


About Vision Helpdesk

Vision Helpdesk offers best customer support management tools available both SaaS and Download licenses, It offers Help Desk, Multi Brand Help Desk and IT Service Desk Software.

The ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHAT, CALLS everything under single roof.

Vision Helpdesk is 8 years young and trusted by 8000+ companies.

  • 85

    Score

    41 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

  • Claim your badge

  • Claim your badge

Features & Specifications

Key Features

  • Manage Multiple Companies Support
  • Ticket Billing & Time Tracking
  • Online Issue Tracking and Ticket Management
  • E-Mail Parsing
  • Blabby - Private Social Hub for your staff members
  • Solutions, KB, Forums, QandA, Predefined Replies
  • Automation, Workflow, SLA and Escalations
  • Reports and Analytic
  • Client Management
  • Multi-Lanaguge

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Hebrew, Portuguese, Polish, Ukrainian, Danish, Norwegian, Swedish
Serviceable Area
Australia,  Brazil,  Canada,  China,  Germany,  India,  Japan,  Mexico,  United Kingdom,  United States
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : JSON, REST, XML .
Access the API documentation
Integrations
Vision Helpdesk integrates with Zapier and more than 23 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain

Ratings Summary

Metric Score Rank
cloudswave Score
85
#9
Domain Authority 41
#20
Alexa Rank 223128
#24
Integration 69
#7
Security 50
#3
Support options 90
#2
Platforms 100
#1
Show / Hide category leader in Radar

Vision Helpdesk Demo Video

Vision Helpdesk Screenshots

Plans & Pricing

Help Desk

$10
for 1 Month / 1 user(s)

Features

  • Help Desk Core Features
  • Ticket Management
  • Staff Management
  • Client Management
  • Self Service
  • Workflow
  • SLAandEscalation
  • Client Portal
  • Multi-Language
  • Reports
  • Security
  • Survey
  • Time Tracking
  • free support and software updates for life

Satellite Help Desk

$20
for 1 Month / 1 user(s)

Features

  • Multi company support
  • Multi Channel
  • Satellite Help Desk
  • Ticket Billing
  • Blabby
  • Gamification
  • Task Management
  • Help Desk Core Features
  • Ticket Management
  • Staff Management
  • Client Management
  • Self Service
  • Workflow
  • SLAandEscalation
  • Client Portal
  • Multi-Language
  • Reports
  • Security
  • Survey
  • Time Tracking
  • free support and software updates for life

Service Desk

$30
for 1 Month / 1 user(s)

Features

  • Multi Channel
  • Satellite Help Desk
  • Ticket Billing
  • Blabby
  • Gamification
  • Task Management
  • Help Desk Core Features
  • Ticket Management
  • Staff Management
  • Client Management
  • Self Service
  • Workflow
  • SLAandEscalation
  • Client Portal
  • Multi-Language
  • Reports
  • Security
  • Survey
  • Time Tracking
  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Base
  • CMDB
  • Product Catalog
  • Supplier Management
  • Service Catalog
  • Financial Management
  • Contract Management
  • free support and software updates for life

Help Desk

$84
for 1 Year / 1 user(s)

Features

  • Help Desk Core Features
  • Ticket Management
  • Staff Management
  • Client Management
  • Self Service
  • Workflow
  • SLAandEscalation
  • Client Portal
  • Multi-Language
  • Reports
  • Security
  • Survey
  • Time Tracking
  • free support and software updates for life

Satellite Help Desk

$168
for 1 Year / 1 user(s)

Features

  • Multi company support
  • Multi Channel
  • Satellite Help Desk
  • Ticket Billing
  • Blabby
  • Gamification
  • Task Management
  • Help Desk Core Features
  • Ticket Management
  • Staff Management
  • Client Management
  • Self Service
  • Workflow
  • SLAandEscalation
  • Client Portal
  • Multi-Language
  • Reports
  • Security
  • Survey
  • Time Tracking
  • free support and software updates for life

Service Desk

$252
for 1 Year / 1 user(s)

Features

  • Multi Channel
  • Satellite Help Desk
  • Ticket Billing
  • Blabby
  • Gamification
  • Task Management
  • Help Desk Core Features
  • Ticket Management
  • Staff Management
  • Client Management
  • Self Service
  • Workflow
  • SLAandEscalation
  • Client Portal
  • Multi-Language
  • Reports
  • Security
  • Survey
  • Time Tracking
  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Base
  • CMDB
  • Product Catalog
  • Supplier Management
  • Service Catalog
  • Financial Management
  • Contract Management
  • free support and software updates for life

Showing 6 out of 20 - View All

Vision Helpdesk Integrations

logo for Zapier

Zapier

Cloud Integration

Vision Helpdesk integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Learn More

logo for Wordpress

Wordpress

Shopping Cart

Vision Helpdesk integrates with Wordpress. WordPress is one of the best CMS platforms that helps you create a blog or a website started in n...
Learn More

logo for vBulletin Connect

vBulletin Connect

Online Community

Vision Helpdesk integrates with vBulletin Connect. vBulletin is the world's #1 community-building software, powering well over 100,000 sites around ...
Learn More

logo for Twitter

Twitter

Social Media Management

Vision Helpdesk integrates with Twitter. Twitter is an online social networking service that allows users to send and read short 140-characte...
Learn More

logo for Twilio

Twilio

Communication

Vision Helpdesk integrates with Twilio. Twilio delivers to developers a robust API for phone services which enables the user to make and ...
Learn More

logo for Shopify

Shopify

Shopping Cart

Vision Helpdesk integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Learn More

View All

Critic Reviews

  • 85

    Cloudswave Score for Vision Helpdesk

    Rating based on 41 Critic Reviews

    41 Favorable reviews
    95 %
    2 Mixed reviews
    5 %
    0 unfavorable reviews
    0 %
  • Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA´?¢s. Vision Helpdesk is the best product on the market helpdesk system.

    Pros : Thank you for supporting Open-Sourve projects Very convenient localization system

    Cons : Problems in the work is not found

  • Vision Helpdesk Use Cases and Deployment ScopeWe are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.

    Pros : Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.

    Cons : An iOS app xD..Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.

  • What do you like best?

    Vision Helpdesk has been a great tool for us. I run a small IT Business and having a tool like this works great. Their support team and sales team our great also.

    What do you dislike?

    Everything Vision Helpdesk does is great

    Recommendations to others considering the product

    Make sure your server will allow outside access to SSL for pop3. We had an issue with our server which we were able to fix. I would if you plan to host the product on your own do a downloaded trial and see what you thank.

    What business problems are you solving? What benefits have you realized?

    Were being able to keep up with all our support cases, etc.

View All

User Reviews

View All Alternatives

Alternatives to Vision Helpdesk

Vision Helpdesk

Free Download: Help Desk and Ticket Management Software Pricing Guide

Enter your email and press continue to start downloading.

Detailed comparison of the 10 best Help Desk and Ticket Management software!

One last step to begin your download:

Complete this brief form and we'll email you the PDF document.

Thank you for downloading the Detailed comparison of the 10 best Help Desk and Ticket Management softwares white paper..

The white paper has been sent to your email. You can also download it right now from this URL: Detailed comparison of the 10 best Help Desk and Ticket Management softwares


Detailed comparison of the 10 best Help Desk and Ticket Management softwares