Software Comparison
Velaro vs Casengo

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Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

screenshot for Velaro

Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

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Casengo

Live Chat

Free Plan

Available Features

screenshot for Velaro

Velaro

Live Chat

Click-to-Chat

Simple Quick-Start Wizard

Pre & Post Chat Surveys

Basic Branding & Customization

Dept & Skills Based Routing

Customizable Buttons & Chat Windows

Push-Page & Agent-to-Visitor File Advanced Branding & Templating

Co-Navigate Website with Visitors

Transfer

Standard Reporting

Comprehensive Survey Reporting

Multi-Step Conversion Tracking

Comprehensive Survey Reporting

Google Analytics

NetApplications/HitsLink

AspDotNetStorefront

Third Party Application Integration

Transaction Tracking

Real-time Alerts & Notifications

Advanced Proactive Chat Invitations

Customer Segmentation

Content Targeting

Google Translate

Salesforce.com

Netsuite.com

Microsoft Dynamics

Sugar CRM

Zendesk

GetSatisfaction

Real-time Visitor Page Navigation History

Advanced Geo-targeting

Search Engine & Keyword Reporting

View Previous Chats & Survey Submissions

Advanced Off-line Visitor Reporting

56-bit SSL Security

Role Based Security

IP Address Blocking

Customer Support Access

Customized Training

Success Manager Access

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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Velaro

Live Chat
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Casengo

Live Chat

Most Favorable Critic Review

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Velaro

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

More about Velaro
View all the Velaro Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Demo Video

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Velaro Demo Video

Live Chat
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Casengo Demo Video

Live Chat

Typical Customer

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Velaro

Live Chat
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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Velaro

Live Chat
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Casengo

Live Chat

Supported Languages

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Velaro

Live Chat
  • English
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Casengo

Live Chat
  • English
  • German
  • Russian

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