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Logo for Track-It

Track-It Coupons, Reviews, Comparisons and Alternatives

About Track-It

Track-It! is entirely web based (hosting included) allow you to access your help desk and asset management software from multiple computer. The dashboard is designed to respond to mobile devices, giving you an added convenience when away from the office. 

  • 58


    3 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • IT Help Desk
  • Facilities Management
  • HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports


Supported languages
English, French, Spanish, Italian, German
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App IOS
Support Options
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 37
Alexa Rank 1021519
Facebook 100
Twitter 42
Google+ 40
Support options 90
Platforms 66
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Track-It Demo Video

Track-It Screenshots

Plans & Pricing

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Critic Reviews

  • 58

    Cloudswave Score for Track-It

    Rating based on 3 Critic Reviews

    0 Favorable reviews
    0 %
    1 Mixed reviews
    100 %
    0 unfavorable reviews
    0 %
  • Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent. It is a perfect tool for the discovery, management and audit of the “assets” in your organisation.

    Pros :

    Cons :

  • We use this as the primary Help Desk ticketing system for one of the divisions in our company. While it serves the purpose I have found it hard to run reports and heavy on the manual maintenance side. Great tool for entry into the ticket tracking system, but we are moving to a global system in the near future.

    Pros : The notification e-mails, when working, are very nice.

    Cons : Reports are hard to write and it is difficult to use at times. We have to restart the services a lot as notification e-mails seem to get stuck frequently.

  • Asset management software BMC Track-It! is a complete help desk software offering, including asset management and configurable modules. It's worth considering for asset management if your business primarily uses Windows, especially for larger companies working with a consultant or vendor for setup.

    Pros :

    Cons :

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User Reviews

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Alternatives to Track-It


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