Software Comparison
SnapEngage vs Casengo

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Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

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SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

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Casengo

Live Chat

Free Plan

Available Features

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SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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SnapEngage

Live Chat
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Casengo

Live Chat

Most Favorable User Review

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SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

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Casengo

Live Chat

No favorable user review available yet for Casengo.

Most Favorable Critic Review

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SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Most Unfavorable Critic Review

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SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews
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Casengo

Live Chat

No critic review available yet for Casengo .

Demo Video

screenshot for SnapEngage

SnapEngage Demo Video

Live Chat
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Casengo Demo Video

Live Chat

Screenshots

Typical Customer

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SnapEngage

Live Chat
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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SnapEngage

Live Chat
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Casengo

Live Chat

Supported Languages

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SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese
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Casengo

Live Chat
  • English
  • German
  • Russian

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