Software Comparison
SnapEngage vs Campfire vs ClickAndChat vs Engage

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Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More


Listed in : Live Chat

Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. Invite a client, colleague, or vendor to c... Learn More


Listed in : Live Chat

The ClickAndChat live chat Software application will allow you to chat with your website visitors in real time. In addition, you can see how many peop... Learn More


Listed in : Live Chat

Engage helps you sell immediately anywhere online.  It enables sales professionals to be available for live omni-channel customer interactions and sa... Learn More

Pricing Starting From

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

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Campfire

Online Community

Free Plan

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ClickAndChat

Live Chat

$ 40
For 1 Month / 1 user(s)

screenshot for Engage

Engage

Live Chat

$ 7
For 1 Month / 1 user(s)

Available Features

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SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

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Campfire

Online Community

4 chatters

10 MB of storage

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ClickAndChat

Live Chat

50 Chats per month included

$200 per month for each additional site

$100 per month 25 additional chats (optional)

24/7 Live Chat Support team

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Engage

Live Chat

Control your online status

Be available for live sales engagements

Customer and partner messaging

Text, audio and video messaging

See web page customer is on

See the customer's browser and OS

See the referring URL

Watch what pages the customer visits

Take notes

IP Geolocate and map your customer

Audible and visual message alerts

View and keyword search logs

Research performance analytics

Rotating list of available agents

Site-wide toolbar

Available agent menu / directory

Timer-based proactive pop-ups

create your own custom button

And Many More.

Free Trial Availability

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SnapEngage

Live Chat
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Campfire

Online Community
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ClickAndChat

Live Chat

No Free Trial Available.

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Engage

Live Chat

Most Favorable User Review

screenshot for SnapEngage

SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

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Campfire

Online Community
User review from
9
Maryna Bondarenko
Oct 27, 2015

 When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.

Pros :

  • The chat rooms are password-protected.
  • A lot of third-party extras & add-ons.
  • Funny sounds in chat Web archive for chats and uploaded files.

Cons :

  • The archives are date-based. It takes a lot of clicking to browse them.
  • No individual chat.

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ClickAndChat

Live Chat

No favorable user review available yet for ClickAndChat.

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Engage

Live Chat

No favorable user review available yet for Engage.

Most Favorable Critic Review

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SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews
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Campfire

Online Community
75
Christian Harris , Business Computing World

Monday 23 November 2009

Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.

More about Campfire
View all the Campfire Critic Reviews
screenshot for ClickAndChat

ClickAndChat

Live Chat
70
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

ClickAndChat enterprise chat software provides the host environment, operator capabilities, reporting, and tracking and monitoring features and functions you need to manage and implement a successful live chat service.

More about ClickAndChat
View all the ClickAndChat Critic Reviews
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Engage

Live Chat
100
Shel Gatto , AppAppeal

Monday 29 October 2012

WorkFace is an excellent solution for businesses that want to put a friendly face on an online support team. The application helps close the gap that is sometimes felt by customers trying to get answers for products and services on the web.

More about Engage
View all the Engage Critic Reviews

Most Unfavorable Critic Review

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SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews
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Campfire

Online Community
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Campfire
View all the Campfire Critic Reviews
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ClickAndChat

Live Chat

No critic review available yet for ClickAndChat .

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Engage

Live Chat

No critic review available yet for Engage .

Demo Video

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SnapEngage Demo Video

Live Chat
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Campfire Demo Video

Online Community
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ClickAndChat Demo Video

Live Chat

No Demo Video Available.

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Engage Demo Video

Live Chat

No Demo Video Available.

Typical Customer

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SnapEngage

Live Chat
  • Business
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Campfire

Online Community
  • Business
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ClickAndChat

Live Chat
  • Business
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Engage

Live Chat
  • Business

Supported Devices

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SnapEngage

Live Chat
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Campfire

Online Community
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ClickAndChat

Live Chat
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Engage

Live Chat

Supported Languages

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SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese
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Campfire

Online Community
  • English
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ClickAndChat

Live Chat
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Engage

Live Chat
  • English

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