Logo for SnapEngage


Logo for SnapEngage

SnapEngage Coupons, Reviews, Comparisons and Alternatives

About SnapEngage

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and information you need. SnapEngage automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. You and your team can focus on only those visitors who want to talk. Customize everything! The chat window, agent photos, Help-, Chat-, and Contact-buttons.

  • 71


    13 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Look and Feel Customization
  • Advanced Web Client
  • Intelligent Integration
  • Agent Picture
  • Simple Offline Form


Supported languages
English, Spanish, Portuguese
Serviceable Area
World Wide
Supported Platforms
  • Web Based
SnapEngage integrates with Zendesk and more than 19 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 53
Alexa Rank 37117
Integration 64
Support options 100
Show / Hide category leader in Radar

SnapEngage Demo Video

SnapEngage Screenshots

Plans & Pricing


for 1 Month / 1 user(s)


  • 4 chat agents included 
  • $25 USD / additional agent
  • Basic integrations
  • Full customization


for 1 Month / 1 user(s)


  • 8 Chat Agents included 
  • $25 USD / additional agent
  • Premium Integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers


for 1 Month / 1 user(s)


  • 16 Chat Agents Included 
  • $25 USD / additional agent
  • Premium Integrations
  • Full Customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Multiple admins
  • Priority support
  • Agent training

Showing 4 out of 13 - View All

SnapEngage Integrations

logo for Zendesk


Help Desk and Ticket Management

SnapEngage integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

logo for SnapLogic Salesforce Integration

SnapLogic Salesforce Integration

Cloud Integration

SnapEngage integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
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logo for Pivotal Tracker

Pivotal Tracker

Project Management

SnapEngage integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
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logo for MindTouch


Online Presentation

SnapEngage integrates with MindTouch. MindTouch is a customizable, scalable, and customer success platform for businesses of all sizes. Th...
Learn More

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Critic Reviews

  • 71

    Cloudswave Score for SnapEngage

    Rating based on 13 Critic Reviews

    12 Favorable reviews
    92 %
    1 Mixed reviews
    8 %
    0 unfavorable reviews
    0 %
  • SnapEngage Use Cases and Deployment ScopeSnapEngage has been utilized as a tool to better capture traffic on our website. An unanticipated benefit of the chat messages has been our ability to visually see both our side and the customer side of the conversation. This has allowed us to gain a better understanding of both what is being asked and how we are actually answering all questions. Our customer care team was able to adopt the solution within a few days and has been able to reduce inbound calls through this tool. Customers have been extremely happy with how much more personal of an experience it is when they go to our website.

    Pros : The product is quick to deploy and provides benefits right out the gateThe reporting inside of the system on what is happening contains all details required by our customer care managerTheir customer care/support staff is extremely helpful and easy to reach.The price point is solid, and the product gives you everything that you would expectThe integration's between Salesforce and email have been great.

    Cons : I am not sure if it is our users, or the system, but I would like to have the manager notified if the day had less users logged in than a typical day.Slightly better notification to the user of when they are logged in/out. Sometimes people step away and forget to log out. Maybe some improvements in this area would be helpful.Overall I am very satisfied.

  • SnapEngage is definitely an interesting option. Compared to some other tools, we are missing an analytics function combined with a possibility to manually start a chat. However, many of you probably won't even miss this option.
    Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities. Visitors can even request a phone call that will then be routed through SnapEngage's infrastructure (USA and Canada only). If all that sounds good to you, simply give it a go!

  • All Snap Engage plans are available with a 15-day free trial so you can fully test out the service. But as you can probably anticipate, it won’t take a large improvement in conversion rate to generate a positive ROI on your live chat investment.

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User Reviews

  • 1 In total

  • User review from

    Craig Lahti

    We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

    Pros :

    • Price is high, especially when it can be used across multiple sites.
    • Gives great insight into the customer.
    • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

    Cons :

    • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

    • March 4, 2016
View All Alternatives

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