No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and information you need. SnapEngage automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. You and your team can focus on only those visitors who want to talk. Customize everything! The chat window, agent photos, Help-, Chat-, and Contact-buttons.
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SnapEngage integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
SnapEngage integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
SnapEngage integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
SnapEngage integrates with MindTouch. MindTouch is a customizable, scalable, and customer success platform for businesses of all sizes. Th...
Cloudswave Score for SnapEngage
Rating based on 13 Critic Reviews
Chad Johnson, on TrustRadius
SnapEngage Use Cases and Deployment ScopeSnapEngage has been utilized as a tool to better capture traffic on our website. An unanticipated benefit of the chat messages has been our ability to visually see both our side and the customer side of the conversation. This has allowed us to gain a better understanding of both what is being asked and how we are actually answering all questions. Our customer care team was able to adopt the solution within a few days and has been able to reduce inbound calls through this tool. Customers have been extremely happy with how much more personal of an experience it is when they go to our website.
Pros : The product is quick to deploy and provides benefits right out the gateThe reporting inside of the system on what is happening contains all details required by our customer care managerTheir customer care/support staff is extremely helpful and easy to reach.The price point is solid, and the product gives you everything that you would expectThe integration's between Salesforce and email have been great.
Cons : I am not sure if it is our users, or the system, but I would like to have the manager notified if the day had less users logged in than a typical day.Slightly better notification to the user of when they are logged in/out. Sometimes people step away and forget to log out. Maybe some improvements in this area would be helpful.Overall I am very satisfied.
Robert Brandl, on ChattoolTester
SnapEngage is definitely an interesting option. Compared to some other tools, we are missing an analytics function combined with a possibility to manually start a chat. However, many of you probably won't even miss this option.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities. Visitors can even request a phone call that will then be routed through SnapEngage's infrastructure (USA and Canada only). If all that sounds good to you, simply give it a go!
Nick Loper, on Live Chat Software HQ
All Snap Engage plans are available with a 15-day free trial so you can fully test out the service. But as you can probably anticipate, it won’t take a large improvement in conversion rate to generate a positive ROI on your live chat investment.
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