Software Comparison
Olark vs Kayako

Save time and effort by comparing these leading Live Chat software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : Live Chat

Olark brings hassle-free live chat to your website to track leads, drive sales, and provide top-tier support. Engage visitors on your website while th... Learn More

Free Trial

Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More

Pricing Starting From

screenshot for Olark

Olark

Live Chat

$ 17
For 1 Month / 1 user(s)

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

Available Features

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Olark

Live Chat

1 Operator

Chat Ratings

In-browser Chat

Targeted Chat

CRM & Helpdesk Integrations

Customize Your Design

Sophisticated Insights

Offline Messages

Developer API

Cobrowsing

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

Free Trial Availability

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Olark

Live Chat
Free Trial Available
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Kayako

Live Chat

Most Favorable User Review

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Olark

Live Chat
User review from
9
Corey Turner
Jan 5, 2016

Easily log in each day to accept chats.Settings are very easy to configure.Integrates easily with our landing page program (Unbounce) and has resulted in more sales.Priced right.

Pros :

  • Livechat increased conversion rate for both us and our clients.
  • Some consumers like to use Livechat over filling out a lead gen form or calling in.
  • So Olark has resulted in more sales overall.

Cons :

  • It logs you out if you are away from the computer and miss a chat.
  • I guess it should be like that, but sometimes do not notice and forget to log back in :)

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Kayako

Live Chat

No favorable user review available yet for Kayako.

Most Favorable Critic Review

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Olark

Live Chat
100
Chris Cardinal , Htmlist

Thursday 19 January 2012

Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with.

More about Olark
View all the Olark Critic Reviews
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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews

Most Unfavorable Critic Review

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Olark

Live Chat

No critic review available yet for Olark .

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews

Demo Video

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Olark Demo Video

Live Chat
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Kayako Demo Video

Live Chat

Typical Customer

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Olark

Live Chat
  • Personal Use
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Kayako

Live Chat
  • Business

Supported Devices

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Olark

Live Chat
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Kayako

Live Chat

Supported Languages

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Olark

Live Chat
  • English
  • Spanish
  • Portuguese
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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese

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