Software Comparison
Olark vs Kayako vs Velaro vs WhosOn

Save time and effort by comparing these leading Live Chat software.
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Listed in : Live Chat

Olark brings hassle-free live chat to your website to track leads, drive sales, and provide top-tier support. Engage visitors on your website while th... Learn More

Free Trial

Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More


Listed in : Live Chat

WhosOn Live ChatandEngagement Software is both a sales and customer service solution. It allows customers to engage with businesses in the way that t... Learn More

Pricing Starting From

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Olark

Live Chat

$ 17
For 1 Month / 1 user(s)

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Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

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WhosOn

Live Chat

$ 20
For 1 Month / 1 user(s)

Available Features

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Olark

Live Chat

1 Operator

Chat Ratings

In-browser Chat

Targeted Chat

CRM & Helpdesk Integrations

Customize Your Design

Sophisticated Insights

Offline Messages

Developer API

Cobrowsing

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Velaro

Live Chat

Click-to-Chat

Simple Quick-Start Wizard

Pre & Post Chat Surveys

Basic Branding & Customization

Dept & Skills Based Routing

Customizable Buttons & Chat Windows

Push-Page & Agent-to-Visitor File Advanced Branding & Templating

Co-Navigate Website with Visitors

Transfer

Standard Reporting

Comprehensive Survey Reporting

Multi-Step Conversion Tracking

Comprehensive Survey Reporting

Google Analytics

NetApplications/HitsLink

AspDotNetStorefront

Third Party Application Integration

Transaction Tracking

Real-time Alerts & Notifications

Advanced Proactive Chat Invitations

Customer Segmentation

Content Targeting

Google Translate

Salesforce.com

Netsuite.com

Microsoft Dynamics

Sugar CRM

Zendesk

GetSatisfaction

Real-time Visitor Page Navigation History

Advanced Geo-targeting

Search Engine & Keyword Reporting

View Previous Chats & Survey Submissions

Advanced Off-line Visitor Reporting

56-bit SSL Security

Role Based Security

IP Address Blocking

Customer Support Access

Customized Training

Success Manager Access

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WhosOn

Live Chat

Maximum Users : Custom

Number of Reports : Custom 

Simultaneous Tracked Sessions : Custom 

Secure Live Chat

Named User Management

Canned Responses

Real-time Visitor Monitoring

Visitor History

Dynamic Invites

Custom Chat Surveys

Chat Routing / Queuing

CRM Integration

User Activity Tracking

Dedicated Account Manager

Customization

Free Trial Availability

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Olark

Live Chat
Free Trial Available
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Kayako

Live Chat
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Velaro

Live Chat
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WhosOn

Live Chat

Most Favorable User Review

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Olark

Live Chat
User review from
9
Corey Turner
Jan 5, 2016

Easily log in each day to accept chats.Settings are very easy to configure.Integrates easily with our landing page program (Unbounce) and has resulted in more sales.Priced right.

Pros :

  • Livechat increased conversion rate for both us and our clients.
  • Some consumers like to use Livechat over filling out a lead gen form or calling in.
  • So Olark has resulted in more sales overall.

Cons :

  • It logs you out if you are away from the computer and miss a chat.
  • I guess it should be like that, but sometimes do not notice and forget to log back in :)

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Kayako

Live Chat

No favorable user review available yet for Kayako.

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Velaro

Live Chat

No favorable user review available yet for Velaro.

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WhosOn

Live Chat

No favorable user review available yet for WhosOn.

Most Favorable Critic Review

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Olark

Live Chat
100
Chris Cardinal , Htmlist

Thursday 19 January 2012

Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with.

More about Olark
View all the Olark Critic Reviews
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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Velaro

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

More about Velaro
View all the Velaro Critic Reviews
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WhosOn

Live Chat
100
Anonymous contribution , Live Web Analysis

Tuesday 10 July 2012

WhosOn (currently WhosOnV5) really impressed us. A combination of both real-time web analytics software integrated with proactive-actionable live chat software, can appeal to many website based business owners, who search for an affordable web analytics and live chat All-In-One solution. WhosOn support is top-notch, and as a support service software company, we really expect for a high level of support, and it just what we’ve got. We Highly Recommend this product to everyone who searches for a complete Real-Time Web AnalyticsandLive Chat solution in an affordable price. You can even try WhosOn product for free and decide if it fits your company’s website marketing needs.

More about WhosOn
View all the WhosOn Critic Reviews

Most Unfavorable Critic Review

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Olark

Live Chat

No critic review available yet for Olark .

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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Velaro

Live Chat

No critic review available yet for Velaro .

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WhosOn

Live Chat

No critic review available yet for WhosOn .

Demo Video

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Olark Demo Video

Live Chat
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Kayako Demo Video

Live Chat
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Velaro Demo Video

Live Chat
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WhosOn Demo Video

Live Chat

Typical Customer

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Olark

Live Chat
  • Personal Use
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Kayako

Live Chat
  • Business
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Velaro

Live Chat
  • Business
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WhosOn

Live Chat
  • Business

Supported Devices

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Olark

Live Chat
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Kayako

Live Chat
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Velaro

Live Chat
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WhosOn

Live Chat

Supported Languages

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Olark

Live Chat
  • English
  • Spanish
  • Portuguese
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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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Velaro

Live Chat
  • English
screenshot for WhosOn

WhosOn

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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