Software Comparison
Olark vs ClickDesk vs Kayako vs Velaro

Save time and effort by comparing these leading Live Chat software.
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Listed in : Live Chat

Olark brings hassle-free live chat to your website to track leads, drive sales, and provide top-tier support. Engage visitors on your website while th... Learn More

Free Trial

Listed in : Live Chat

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel custom... Learn More


Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More

Pricing Starting From

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Olark

Live Chat

$ 17
For 1 Month / 1 user(s)

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ClickDesk

Live Chat

Free Plan

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Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for Velaro

Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

Available Features

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Olark

Live Chat

1 Operator

Chat Ratings

In-browser Chat

Targeted Chat

CRM & Helpdesk Integrations

Customize Your Design

Sophisticated Insights

Offline Messages

Developer API

Cobrowsing

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ClickDesk

Live Chat

Chat conferencing

CRM Integration and API

Video Chat

Reports and History

99.95 % Uptime & SSL Security

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Velaro

Live Chat

Click-to-Chat

Simple Quick-Start Wizard

Pre & Post Chat Surveys

Basic Branding & Customization

Dept & Skills Based Routing

Customizable Buttons & Chat Windows

Push-Page & Agent-to-Visitor File Advanced Branding & Templating

Co-Navigate Website with Visitors

Transfer

Standard Reporting

Comprehensive Survey Reporting

Multi-Step Conversion Tracking

Comprehensive Survey Reporting

Google Analytics

NetApplications/HitsLink

AspDotNetStorefront

Third Party Application Integration

Transaction Tracking

Real-time Alerts & Notifications

Advanced Proactive Chat Invitations

Customer Segmentation

Content Targeting

Google Translate

Salesforce.com

Netsuite.com

Microsoft Dynamics

Sugar CRM

Zendesk

GetSatisfaction

Real-time Visitor Page Navigation History

Advanced Geo-targeting

Search Engine & Keyword Reporting

View Previous Chats & Survey Submissions

Advanced Off-line Visitor Reporting

56-bit SSL Security

Role Based Security

IP Address Blocking

Customer Support Access

Customized Training

Success Manager Access

Free Trial Availability

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Olark

Live Chat
Free Trial Available
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ClickDesk

Live Chat

No Free Trial Available.

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Kayako

Live Chat
screenshot for Velaro

Velaro

Live Chat

Most Favorable User Review

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Olark

Live Chat
User review from
9
Corey Turner
Jan 5, 2016

Easily log in each day to accept chats.Settings are very easy to configure.Integrates easily with our landing page program (Unbounce) and has resulted in more sales.Priced right.

Pros :

  • Livechat increased conversion rate for both us and our clients.
  • Some consumers like to use Livechat over filling out a lead gen form or calling in.
  • So Olark has resulted in more sales overall.

Cons :

  • It logs you out if you are away from the computer and miss a chat.
  • I guess it should be like that, but sometimes do not notice and forget to log back in :)

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ClickDesk

Live Chat

No favorable user review available yet for ClickDesk.

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Kayako

Live Chat

No favorable user review available yet for Kayako.

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Velaro

Live Chat

No favorable user review available yet for Velaro.

Most Favorable Critic Review

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Olark

Live Chat
100
Chris Cardinal , Htmlist

Thursday 19 January 2012

Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with.

More about Olark
View all the Olark Critic Reviews
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ClickDesk

Live Chat
100
Miles Baker , clickscoop

Friday 23 September 2011

ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.

More about ClickDesk
View all the ClickDesk Critic Reviews
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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Velaro

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

More about Velaro
View all the Velaro Critic Reviews

Most Unfavorable Critic Review

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Olark

Live Chat

No critic review available yet for Olark .

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ClickDesk

Live Chat
20
Ryan Kearl , GetApp

Tuesday 14 October 2014

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

More about ClickDesk
View all the ClickDesk Critic Reviews
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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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Velaro

Live Chat

No critic review available yet for Velaro .

Demo Video

screenshot for Olark

Olark Demo Video

Live Chat
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ClickDesk Demo Video

Live Chat
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Kayako Demo Video

Live Chat
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Velaro Demo Video

Live Chat

Typical Customer

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Olark

Live Chat
  • Personal Use
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ClickDesk

Live Chat
  • Business
  • Personal Use
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Kayako

Live Chat
  • Business
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Velaro

Live Chat
  • Business

Supported Devices

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Olark

Live Chat
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ClickDesk

Live Chat
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Kayako

Live Chat
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Velaro

Live Chat

Supported Languages

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Olark

Live Chat
  • English
  • Spanish
  • Portuguese
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ClickDesk

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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Velaro

Live Chat
  • English

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