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A support ticket system
Live chat software
Knowledge base software
A self-service helpdesk portal
A fully integrated SIP-compliant softphone
Call logging and VoIP
Who's On visitor monitoring
A task management system
Multiple brand support
Customer satisfaction surveys
Helpdesk reporting and analytics
Single Sign-On (SSO)
Monday 18 August 2014
What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.More about ManageEngine SupportCenter Plus
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