Software Comparison
ManageEngine SupportCenter Plus vs ManageEngine ServiceDesk Plus vs OneDesk Customer Service vs Salesforce Service Cloud

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Listed in : CRM

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their accountandcontact infor... Learn More


Listed in : CRM

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More

Free Trial

Listed in : CRM

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let cu... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

$ 10
For 1 Month / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management
  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management

    IT Project Management

    Automatic Ticket Dispatch

    Business Rules

    Data Archiving

    Email Commands

    Help Desk Notifications

    Help Desk Reports

    Knowledge Base

    Mobile Help Desk

    Self Service Portal

    Service Level Agreement

    User Survey

    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management

    Allow customers to interact with you directly on your website

    Provide superior customer support

    Never overlook another customer email

    Powerful filtering and sorting

    Keep track of all your customer-related activities

    Keep customers updated on their feedback, every step of the way

    Let customers help themselves and each other

    Dashboard & Reports

    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    Case management

    Multi-channel support

    Automated workflow

    Agent productivity tools

    Self-service customer portal

    Desk.com mobile app

    Reports and analytics

    Knowledge base

    Team collaboration

    CTI integration

    40 partner apps

    Desk Connect for Salesforce

    Multi-lingual support

    Lightning Console

    Advanced case management

    Enterprise analytics

    Service contracts and entitlements

    CTI Integration

    Knowledge base

    Web chat

    Communities for Service

    Social Customer Service

    Live video chat

    Workflow and approvals

    Call scripting

    Developer sandbox

    Offline access

    Salesforce Identity

    Sales workflow integration

    Mobile access

    Unlimited customizations

    Unlimited custom apps

    Multiple sandboxes

    24/7 toll-free support

    Unlimited access to 100 admin services

    Unlimited online training

    Mobile customization and administration

    Additional data storage

    Free Trial Availability

    screenshot for Salesforce Service Cloud

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No Free Trial Available.

    screenshot for Salesforce Service Cloud

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    Free Trial Available
    screenshot for Salesforce Service Cloud

    OneDesk Customer Service

    Help Desk and Ticket Management
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    Most Favorable User Review

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No favorable user review available yet for ManageEngine SupportCenter Plus .

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management

    No favorable user review available yet for ManageEngine ServiceDesk Plus.

    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management

    No favorable user review available yet for OneDesk Customer Service .

    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    User review from
    8
    Sebastian Pereira
    Oct 9, 2015

    I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

    Pros :

    They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

    Cons :

    I have experience with Pro Edition. So:

    • If you want full workflows, buy the Enterprise Edition.
    • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
    • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

    Most Favorable Critic Review

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    100
    Business Partner in Computer Software , G2 Crowd

    Monday 18 August 2014

    What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.

    More about ManageEngine SupportCenter Plus
    View all the ManageEngine SupportCenter Plus Critic Reviews
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    100
    Anonymous contribution , Compare Helpdesk

    Tuesday 20 July 2010

    ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

    More about ManageEngine ServiceDesk Plus
    View all the ManageEngine ServiceDesk Plus Critic Reviews
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    100
    Jim Brown , Tech Clarity

    Wednesday 21 March 2012

    One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

    More about OneDesk Customer Service
    View all the OneDesk Customer Service Critic Reviews
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    80
    Anonymous contribution , GetApp

    Sunday 08 March 2015

    I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

    More about Salesforce Service Cloud
    View all the Salesforce Service Cloud Critic Reviews

    Demo Video

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus Demo Video

    Help Desk and Ticket Management
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus Demo Video

    Help Desk and Ticket Management
    screenshot for OneDesk Customer Service

    OneDesk Customer Service Demo Video

    Help Desk and Ticket Management
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud Demo Video

    CRM

    Screenshots

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine SupportCenter Plus 4 screenshots available
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    Screenshot for OneDesk Customer Service 4 screenshots available
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    Screenshot for Salesforce Service Cloud 4 screenshots available

    Typical Customer

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • N/A
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    • Business
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    • Business
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • Business

    Supported Devices

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    Supported Languages

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Polish
    • Swedish
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    • English
    • French
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Danish
    • Swedish

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