Software Comparison
ManageEngine SupportCenter Plus vs Casengo vs ManageEngine ServiceDesk Plus

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Listed in : Help Desk and Ticket Management

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their accountandcontact infor... Learn More


Listed in : Help Desk and Ticket Management

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More


Listed in : Help Desk and Ticket Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More

Free Trial

Pricing Starting From

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for Casengo

Casengo

Live Chat

Free Plan

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management
  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • screenshot for Casengo

    Casengo

    Live Chat

    User limit: Unlimited

    Flex users

    Email

    Chat

    Twitter

    Facebook

    Call logging

    Conversations: Unlimited

    Multi-brand support

    Labels

    Filters

    Collaborate with co-workers

    Macros: Unlimited

    Customize chat

    Online/offline status

    Pre-chat form

    Language: 10+

    Customize text lines

    Intelligent pre-chat response

    Sound notification

    Mailboxes: 1

    New message notification

    Connect Facebook page: Unlimited

    Connect Twitter page: Unlimited

    Search Twitter

    Mailboxes: 1

    Knowledge base / FAQ

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management

    IT Project Management

    Automatic Ticket Dispatch

    Business Rules

    Data Archiving

    Email Commands

    Help Desk Notifications

    Help Desk Reports

    Knowledge Base

    Mobile Help Desk

    Self Service Portal

    Service Level Agreement

    User Survey

    Free Trial Availability

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No Free Trial Available.

    screenshot for ManageEngine ServiceDesk Plus

    Casengo

    Live Chat
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    Free Trial Available

    Most Favorable Critic Review

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    100
    Business Partner in Computer Software , G2 Crowd

    Monday 18 August 2014

    What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.

    More about ManageEngine SupportCenter Plus
    View all the ManageEngine SupportCenter Plus Critic Reviews
    screenshot for Casengo

    Casengo

    Live Chat
    60
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

    More about Casengo
    View all the Casengo Critic Reviews
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    100
    Anonymous contribution , Compare Helpdesk

    Tuesday 20 July 2010

    ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

    More about ManageEngine ServiceDesk Plus
    View all the ManageEngine ServiceDesk Plus Critic Reviews

    Demo Video

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus Demo Video

    Help Desk and Ticket Management
    screenshot for Casengo

    Casengo Demo Video

    Live Chat
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine SupportCenter Plus 4 screenshots available
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available

    Typical Customer

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • N/A
    screenshot for Casengo

    Casengo

    Live Chat
    • Business
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    • Business

    Supported Devices

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    screenshot for Casengo

    Casengo

    Live Chat
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management

    Supported Languages

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Polish
    • Swedish
    screenshot for Casengo

    Casengo

    Live Chat
    • English
    • German
    • Russian
    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

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