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LiveEngage Coupons, Reviews, Comparisons and Alternatives

About LiveEngage

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital assets. Through algorithmic predictive targeting, LiveEngage is able to understand customers’ needs and estimated values, enabling businesses to intelligently connect through chat, voice, targeted content, and video chat across all channels and devices and deliver rich, personalized engagement experiences. Further, by applying sentiment analytics, deep customer insights can be gained to optimize campaigns and enrich business decision-making.

  • 72


    18 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights


Supported languages
Serviceable Area
Canada,  Germany,  India,  United Kingdom,  United States
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : XML, JSON, REST .
Access the API documentation
LiveEngage integrates with Bitium and more than 2 other solutions. View details
Support Options
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 75
Alexa Rank 107008
Facebook 76
Twitter 100
Google+ 79
Integration 10
Support options 77
Platforms 79
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LiveEngage Demo Video

LiveEngage Screenshots

Plans & Pricing

Showing 3 out of 3 - View All

LiveEngage Integrations

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Password Management

LiveEngage integrates with Bitium. Founded in 2012, Bitium aims to give growing companies the ability to manage access to all of the...
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Online Presentation

LiveEngage integrates with MindTouch. MindTouch is a customizable, scalable, and customer success platform for businesses of all sizes. Th...
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Website Builder

LiveEngage integrates with Toonimo. Toonimo is a SaaS platform that enables businesses to add an overlay of human voice and customized g...
Learn More

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Critic Reviews

  • 72

    Cloudswave Score for LiveEngage

    Rating based on 18 Critic Reviews

    10 Favorable reviews
    83 %
    0 Mixed reviews
    0 %
    2 unfavorable reviews
    17 %
  • LiveEngage Use Cases and Deployment ScopeLivePerson is used as a helpful tool for customers to reach our representatives during the day instead of waiting on the phone and as well as during our busy season after hours until Midnight. It is used by our Customer Service department as the rest of the company does not have direct contact with customers to need to use it. LivePerson helps address customer confusion on the website and to follow up on already placed orders.

    Pros : LivePerson allows the customer service representatives to view what the customer is seeing on their screen. That allows the CSR's to have a better idea of where the confusion is coming from and how to best address and fix the problem.LivePerson allows the customer service representatives to multitask. We are able to have multiple chats at one time so that means we can be more productive and help more customers. In addition, this gives customers shorter wait times and keeps our phone calls from b

    Cons : I would like to see LivePerson improve in the area of displaying current page views. While sometimes this is accurate, it is not. It would definitely be a plus to have this functionality a consistent feature.LivePerson does have problems with browsers. While this is only typically for Chrome or Safari, it does present problems (typically when a browser update comes out). We have also encountered problems with LivePerson not displaying correctly when on a mobile device as well.

  • What do you like best?

    I like the analytics and the support that comes with the product. Each account is assigned a program manager and that support is invaluable when first getting started.

    What do you dislike?

    Generally speaking, you need to have their deployment engineers make a rule change so as to ensure that change will not impact anything else. That can take up the program management hours and be more time consuming. Also, the user interface as an admin in many cases is not intuitive and you need learn how it works.

  • LivePerson is capable of increasing your business' ROI and customer loyalty with improved sales through live chat support software. We are impressed with the help and support tools the chat software offers because they allow you to get answers to your questions almost immediately. We are also pleased with the integration options and feel that Salesforce, Google Analytics and Facebook data will enable you to successfully hone in on specific markets. LivePerson is exceptional live chat support software.

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User Reviews

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