Software Comparison
LiveChat vs LiveHelpNow

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Listed in : Live Chat

Whether you’ve just launched your business or been on the market for quite some time, you can use LiveChat to manage both online and offline support... Learn More

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Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More

Pricing Starting From

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LiveChat

Live Chat

$ 19
For 1 Month / 1 user(s)

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LiveHelpNow

Live Chat

No Pricing Available yet.

Available Features

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LiveChat

Live Chat

Unlimited chat history

Full chat customization

Ticketing system

Data security

Advanced reporting

Agent groups

Branding support

Staffing prediction

Work scheduler

Dedicated acc. manager

Product training

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LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Free Trial Availability

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    LiveChat

    Live Chat
    Free Trial Available
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    Cloudswave Editorial Review

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    LiveChat

    Live Chat

    LiveChat Review by Cloudswave

    Be There for Your Customers with LiveChat

    Chances are you’ve heard of LiveChat before. Even if the name doesn’t ring a bell, it’s a safe bet you’re familiar with the product. Just about everyone has visited a website before where a chat box popped up along with the offer to speak to someone from customer support. This is what LiveChat does better than most of the other companies I know of in the industry. If you want to increase your sales or simply keep your customers happy, I can’t imagine a better way to do it than with this software.

    The Most Efficient Option for Communication

    Right off the bat, I want to address why I finally decided to get LiveChat. I’m not SEO (Search Engine Optimization) savvy, but I know that it’s important to check your website analytics pretty regularly. Doing this, it became clear that something wasn’t going according to plan on my website. My bounce rate—how many visitors leave my site shortly after showing up—was far too high for comfort. At first, I addressed this by changing the copy on my site and simply adding more of it. My rationale was that people were most likely bouncing off my site because they weren’t getting enough information and simply grew impatient. It wasn’t like I was getting a lot of emails asking questions or something. Unfortunately, this didn’t seem to make much of a difference. My bounce rate was still noticeably high. It then occurred to me that my solution amounted to little more than a stab in the dark. I really had no concept of what was making users jump off the site so quickly. For all I knew, they showed up looking for a completely different product than the one I sold. This is where LiveChat came into play. I was now able to start a conversation with each and every visitor who came to my site. Did all of them want to talk to me? No. Those that did, though, gave me critical insight into what was causing this alarming exodus. These conversations eventually allowed me to revamp my site and significantly reduce my bounce rate. None of this would have been possible without LiveChat. My advice is to not make the same mistake I did. Don’t expect your site visitors will email you or pick up the phone and make a call. People want instant gratification these days. If they don’t see exactly what they want on your site, they’re going to leave and head to another that might offer what they are looking for.

    Track Your Progress

    I read somewhere that LiveChat solves the entire problem a customer is having 80% of the time. The other 20% of the time, only a follow-up is necessary.  However, another important benefit that I found from using LiveChat is that I could track my progress in terms of how well I was refining my approach. The more I spoke to my customers, the more I learned what they were looking for and what they wanted from my website. I took this feedback and created a better site. Other times, I refined my product line. Without LiveChat, I’d have a much harder time trying to figure out how well I was doing. I’d have to use convoluted tactics to analyze my reports and see if the last month of work had paid off. Those days are long behind me now. I’ll never waste that much time again. Instead, I depend on LiveChat to give me quick, quality feedback.

    Get More Sales

    LiveChat isn’t just about helping customers either. It’s also about creating them. Not everyone who comes to your site has already decided they want to buy from you. Some are just poking around, trying to get a feel for their options. A lot of them need to be convinced that any product, much less yours, is a necessity. You can leave it to your content to try getting the job done, or you can use LiveChat to make sure it does. No matter how good your content is—and you definitely want good content—you can’t customize it to each and every customer. All you can do is try casting the widest net possible and hoping that pays off. A lot of times, though, it most likely doesn’t. You’re losing potential business for no reason. With LiveChat, I could pitch clients live. I could read their responses and refine my approach in real-time to help convince the person on the other end that they needed my product.

    Benefit from Word of Mouth Advertising

    Another great benefit I discovered was that happy customers were recommending me to others. I know that a lot of times, these clients were happy solely because I used LiveChat with them. They liked not having to wait around for an answer to their particular problem. They liked knowing they didn’t have to remember a phone number or look it up when they had a question. Instead, they just returned to the same site they had visited to buy my product in the first place, knowing that a text box would immediately jump up and help them out.

    Get Started within Minutes

    Finally, I am very grateful for how simple LiveChat is. I’m not a tech-savvy person, to say the least. Even having an e-commerce website is pushing it for me. While I know adding platforms to my approach is important, I’ve always been cautious to do so, because it’s just not something I take to very easily. Fortunately, LiveChat took only a few minutes to install and deploy. It could not have been easier to do. Furthermore, once it’s installed, you can begin using it right away. Not only that, you can use it for multiple customers at the same time. I can easily chat to as many as 10 at the same time while still providing them with individual attention. This was impossible to do back in the day when I relied solely on a phone. LiveChat has breathed new life into my company, and I am eternally grateful to the creators. If you’d like to start engaging with your market better, I can’t recommend it enough.  
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    LiveHelpNow

    Live Chat

    No Cloudswave Editorial Review available yet.

    Most Favorable User Review

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    LiveChat

    Live Chat
    User review from
    10
    Steve Blankenship
    Mar 12, 2016

    My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.

    Pros :

    -His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.
    -There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.
    -The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.
    -There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.
    -This tool is available through a web browser, desktop application, or a mobile device.
    -This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.

    Cons : -Some of the reports are not very helpful, as they do not provide much information.
    -The reports are also not editable, allowing to download specific information.
    -The dashboard is also rather confusing and is also unable to be edited.
    -There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.
    -This makes it very difficult when seeking to find a chat regarding a specific subject.

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    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    Most Favorable Critic Review

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    LiveChat

    Live Chat
    100
    Daniel Aragon , Think Big online

    Sunday 20 October 2013

    As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.

    More about LiveChat
    View all the LiveChat Critic Reviews
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    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Most Unfavorable Critic Review

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    LiveChat

    Live Chat
    20
    Anonymous contribution , GetApp

    Friday 28 March 2014

    I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

    More about LiveChat
    View all the LiveChat Critic Reviews
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    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Demo Video

    screenshot for LiveChat

    LiveChat Demo Video

    Live Chat
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    LiveHelpNow Demo Video

    Live Chat

    Screenshots

    Typical Customer

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    LiveChat

    Live Chat
    • Business
    • Personal Use
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    LiveHelpNow

    Live Chat
    • N/A

    Supported Devices

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    LiveChat

    Live Chat
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    LiveHelpNow

    Live Chat

    Supported Languages

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    LiveChat

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
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    LiveHelpNow

    Live Chat
    • English

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