LiveChat vs LiveHelpNow
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Unlimited chat history
Full chat customization
Dedicated acc. manager
Realtime Visitor MonitoringVisitor Action TriggersSocial InsightsCustom Information FeedHot Leads & Customer ListsCreate Promotional AdsRecord Call LogsCapture Call Back RequestsFull Email & Ticket ManagementCreate Customizable Surveys
Cloudswave Editorial Review
LiveChat Review by Cloudswave
Be There for Your Customers with LiveChat
Chances are you’ve heard of LiveChat before. Even if the name doesn’t ring a bell, it’s a safe bet you’re familiar with the product.
Just about everyone has visited a website before where a chat box popped up along with the offer to speak to someone from customer support.
This is what LiveChat does better than most of the other companies I know of in the industry. If you want to increase your sales or simply keep your customers happy, I can’t imagine a better way to do it than with this software.
The Most Efficient Option for Communication
Right off the bat, I want to address why I finally decided to get LiveChat. I’m not SEO (Search Engine Optimization) savvy, but I know that it’s important to check your website analytics pretty regularly.
Doing this, it became clear that something wasn’t going according to plan on my website. My bounce rate—how many visitors leave my site shortly after showing up—was far too high for comfort.
At first, I addressed this by changing the copy on my site and simply adding more of it. My rationale was that people were most likely bouncing off my site because they weren’t getting enough information and simply grew impatient. It wasn’t like I was getting a lot of emails asking questions or something.
Unfortunately, this didn’t seem to make much of a difference. My bounce rate was still noticeably high. It then occurred to me that my solution amounted to little more than a stab in the dark. I really had no concept of what was making users jump off the site so quickly. For all I knew, they showed up looking for a completely different product than the one I sold.
This is where LiveChat came into play. I was now able to start a conversation with each and every visitor who came to my site. Did all of them want to talk to me? No. Those that did, though, gave me critical insight into what was causing this alarming exodus. These conversations eventually allowed me to revamp my site and significantly reduce my bounce rate. None of this would have been possible without LiveChat.
My advice is to not make the same mistake I did. Don’t expect your site visitors will email you or pick up the phone and make a call. People want instant gratification these days. If they don’t see exactly what they want on your site, they’re going to leave and head to another that might offer what they are looking for.
Track Your Progress
I read somewhere that LiveChat solves the entire problem a customer is having 80% of the time. The other 20% of the time, only a follow-up is necessary.
However, another important benefit that I found from using LiveChat is that I could track my progress in terms of how well I was refining my approach. The more I spoke to my customers, the more I learned what they were looking for and what they wanted from my website. I took this feedback and created a better site. Other times, I refined my product line.
Without LiveChat, I’d have a much harder time trying to figure out how well I was doing. I’d have to use convoluted tactics to analyze my reports and see if the last month of work had paid off.
Those days are long behind me now. I’ll never waste that much time again. Instead, I depend on LiveChat to give me quick, quality feedback.
Get More Sales
LiveChat isn’t just about helping customers either. It’s also about creating them. Not everyone who comes to your site has already decided they want to buy from you. Some are just poking around, trying to get a feel for their options. A lot of them need to be convinced that any product, much less yours, is a necessity.
You can leave it to your content to try getting the job done, or you can use LiveChat to make sure it does. No matter how good your content is—and you definitely want good content—you can’t customize it to each and every customer. All you can do is try casting the widest net possible and hoping that pays off. A lot of times, though, it most likely doesn’t. You’re losing potential business for no reason.
With LiveChat, I could pitch clients live. I could read their responses and refine my approach in real-time to help convince the person on the other end that they needed my product.
Benefit from Word of Mouth Advertising
Another great benefit I discovered was that happy customers were recommending me to others. I know that a lot of times, these clients were happy solely because I used LiveChat with them. They liked not having to wait around for an answer to their particular problem. They liked knowing they didn’t have to remember a phone number or look it up when they had a question. Instead, they just returned to the same site they had visited to buy my product in the first place, knowing that a text box would immediately jump up and help them out.
Get Started within Minutes
Finally, I am very grateful for how simple LiveChat is. I’m not a tech-savvy person, to say the least. Even having an e-commerce website is pushing it for me. While I know adding platforms to my approach is important, I’ve always been cautious to do so, because it’s just not something I take
to very easily.
Fortunately, LiveChat took only a few minutes to install and deploy. It could not have been easier to do. Furthermore, once it’s installed, you can begin using it right away. Not only that, you can use it for multiple customers at the same time. I can easily chat to as many as 10 at the same time while still providing them with individual attention. This was impossible to do back in the day when I relied solely on a phone.
LiveChat has breathed new life into my company, and I am eternally grateful to the creators. If you’d like to start engaging with your market better, I can’t recommend it enough.
No Cloudswave Editorial Review available yet.
Most Favorable User Review
No favorable user review available yet for LiveHelpNow.
Most Favorable Critic Review
As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.
More about LiveChat
View all the LiveChat Critic Reviews
LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.
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Most Unfavorable Critic Review
I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.
More about LiveChat
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LiveChat Demo Video
LiveHelpNow Demo Video