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Whether you’ve just launched your business or been on the market for quite some time, you can use LiveChat to manage both online and offline support... Learn More
Unlimited chat history
Full chat customization
Dedicated acc. manager
Real time Text Chat, Visitors monitoring and on-line/offline status
Desktop Standalone Application
Tracking/chat code for secure web pages (SSL) & secure chat sessions
Visual and audio notification on chat request
Extensive Visitor Information - OS,Browser,Language and more
Visitor chat window fully customizable
Off-line messages will be sent to email id assign for support
Typing indication on both side
Canned responses & Push Pages
Single Support Operator and Multiple Chat Sessions
Multiple website monitoring in single account
Secure Chat Session
Live chat Plug-ins for CMS and Blogging Platforms
Google Analytics Integration
Multilingual chat functionality- Chat in any language
File Transfer during chat
Geo location - visitor city, region and country, language, currency
Multiple Location Chat Icon
Extensive Hits Log Analysis including Hits counter
Google Talk Integration
ACD - Automatic Chat Distribution
Multiple Departments/ Multiple support operators
Call back features & Call back history
My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.
-His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.
-There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.
-The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.
-There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.
-This tool is available through a web browser, desktop application, or a mobile device.
-This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.
Cons : -Some of the reports are not very helpful, as they do not provide much information.
-The reports are also not editable, allowing to download specific information.
-The dashboard is also rather confusing and is also unable to be edited.
-There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.
-This makes it very difficult when seeking to find a chat regarding a specific subject.
Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security
Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.
Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand
Sunday 20 October 2013
As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.More about LiveChat
Wednesday 31 December 1969
Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.More about Live2Support
Friday 28 March 2014
I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.More about LiveChat
Friday 31 May 2013
It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.More about Live2Support
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