Software Comparison
LiveChat vs Live2Support

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Listed in : Live Chat

Whether you’ve just launched your business or been on the market for quite some time, you can use LiveChat to manage both online and offline support... Learn More

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Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More

Pricing Starting From

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LiveChat

Live Chat

$ 19
For 1 Month / 1 user(s)

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Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

Available Features

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LiveChat

Live Chat

Unlimited chat history

Full chat customization

Ticketing system

Data security

Advanced reporting

Agent groups

Branding support

Staffing prediction

Work scheduler

Dedicated acc. manager

Product training

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

Free Trial Availability

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LiveChat

Live Chat
Free Trial Available
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Live2Support

Live Chat

Cloudswave Editorial Review

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LiveChat

Live Chat

LiveChat Review by Cloudswave

Be There for Your Customers with LiveChat

Chances are you’ve heard of LiveChat before. Even if the name doesn’t ring a bell, it’s a safe bet you’re familiar with the product. Just about everyone has visited a website before where a chat box popped up along with the offer to speak to someone from customer support. This is what LiveChat does better than most of the other companies I know of in the industry. If you want to increase your sales or simply keep your customers happy, I can’t imagine a better way to do it than with this software.

The Most Efficient Option for Communication

Right off the bat, I want to address why I finally decided to get LiveChat. I’m not SEO (Search Engine Optimization) savvy, but I know that it’s important to check your website analytics pretty regularly. Doing this, it became clear that something wasn’t going according to plan on my website. My bounce rate—how many visitors leave my site shortly after showing up—was far too high for comfort. At first, I addressed this by changing the copy on my site and simply adding more of it. My rationale was that people were most likely bouncing off my site because they weren’t getting enough information and simply grew impatient. It wasn’t like I was getting a lot of emails asking questions or something. Unfortunately, this didn’t seem to make much of a difference. My bounce rate was still noticeably high. It then occurred to me that my solution amounted to little more than a stab in the dark. I really had no concept of what was making users jump off the site so quickly. For all I knew, they showed up looking for a completely different product than the one I sold. This is where LiveChat came into play. I was now able to start a conversation with each and every visitor who came to my site. Did all of them want to talk to me? No. Those that did, though, gave me critical insight into what was causing this alarming exodus. These conversations eventually allowed me to revamp my site and significantly reduce my bounce rate. None of this would have been possible without LiveChat. My advice is to not make the same mistake I did. Don’t expect your site visitors will email you or pick up the phone and make a call. People want instant gratification these days. If they don’t see exactly what they want on your site, they’re going to leave and head to another that might offer what they are looking for.

Track Your Progress

I read somewhere that LiveChat solves the entire problem a customer is having 80% of the time. The other 20% of the time, only a follow-up is necessary.  However, another important benefit that I found from using LiveChat is that I could track my progress in terms of how well I was refining my approach. The more I spoke to my customers, the more I learned what they were looking for and what they wanted from my website. I took this feedback and created a better site. Other times, I refined my product line. Without LiveChat, I’d have a much harder time trying to figure out how well I was doing. I’d have to use convoluted tactics to analyze my reports and see if the last month of work had paid off. Those days are long behind me now. I’ll never waste that much time again. Instead, I depend on LiveChat to give me quick, quality feedback.

Get More Sales

LiveChat isn’t just about helping customers either. It’s also about creating them. Not everyone who comes to your site has already decided they want to buy from you. Some are just poking around, trying to get a feel for their options. A lot of them need to be convinced that any product, much less yours, is a necessity. You can leave it to your content to try getting the job done, or you can use LiveChat to make sure it does. No matter how good your content is—and you definitely want good content—you can’t customize it to each and every customer. All you can do is try casting the widest net possible and hoping that pays off. A lot of times, though, it most likely doesn’t. You’re losing potential business for no reason. With LiveChat, I could pitch clients live. I could read their responses and refine my approach in real-time to help convince the person on the other end that they needed my product.

Benefit from Word of Mouth Advertising

Another great benefit I discovered was that happy customers were recommending me to others. I know that a lot of times, these clients were happy solely because I used LiveChat with them. They liked not having to wait around for an answer to their particular problem. They liked knowing they didn’t have to remember a phone number or look it up when they had a question. Instead, they just returned to the same site they had visited to buy my product in the first place, knowing that a text box would immediately jump up and help them out.

Get Started within Minutes

Finally, I am very grateful for how simple LiveChat is. I’m not a tech-savvy person, to say the least. Even having an e-commerce website is pushing it for me. While I know adding platforms to my approach is important, I’ve always been cautious to do so, because it’s just not something I take to very easily. Fortunately, LiveChat took only a few minutes to install and deploy. It could not have been easier to do. Furthermore, once it’s installed, you can begin using it right away. Not only that, you can use it for multiple customers at the same time. I can easily chat to as many as 10 at the same time while still providing them with individual attention. This was impossible to do back in the day when I relied solely on a phone. LiveChat has breathed new life into my company, and I am eternally grateful to the creators. If you’d like to start engaging with your market better, I can’t recommend it enough.  
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Live2Support

Live Chat

No Cloudswave Editorial Review available yet.

Most Favorable User Review

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LiveChat

Live Chat
User review from
10
Steve Blankenship
Mar 12, 2016

My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.

Pros :

-His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.
-There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.
-The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.
-There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.
-This tool is available through a web browser, desktop application, or a mobile device.
-This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.

Cons : -Some of the reports are not very helpful, as they do not provide much information.
-The reports are also not editable, allowing to download specific information.
-The dashboard is also rather confusing and is also unable to be edited.
-There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.
-This makes it very difficult when seeking to find a chat regarding a specific subject.

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Live2Support

Live Chat
User review from
10
zara imani
Jul 21, 2015

Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

Pros :

Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

Cons :

Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

Most Favorable Critic Review

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LiveChat

Live Chat
100
Daniel Aragon , Think Big online

Sunday 20 October 2013

As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.

More about LiveChat
View all the LiveChat Critic Reviews
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Live2Support

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

More about Live2Support
View all the Live2Support Critic Reviews

Most Unfavorable Critic Review

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LiveChat

Live Chat
20
Anonymous contribution , GetApp

Friday 28 March 2014

I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

More about LiveChat
View all the LiveChat Critic Reviews
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Live2Support

Live Chat
40
Robert Brandl , ChattoolTester

Friday 31 May 2013

It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

More about Live2Support
View all the Live2Support Critic Reviews

Demo Video

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LiveChat Demo Video

Live Chat
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Live2Support Demo Video

Live Chat

Screenshots

Typical Customer

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LiveChat

Live Chat
  • Business
  • Personal Use
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Live2Support

Live Chat
  • Business
  • Personal Use

Supported Devices

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LiveChat

Live Chat
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Live2Support

Live Chat

Supported Languages

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LiveChat

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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Live2Support

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Arabic

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