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LiveChat Coupons, Reviews, Comparisons and Alternatives


About LiveChat

Whether you’ve just launched your business or been on the market for quite some time, you can use LiveChat to manage both online and offline support and be there for your customers when they need your the most.

LiveChat delivers a premium live chat and help desk software which allows businesses to interact with customers on the website and be more accessible to them.

Easy to operate and customize, LiveChat reduces the number of customer emails and helps to give immediate feedback to customers, ultimately leading to more sales. LiveChat is used in 140 countries by over 15,000 companies, including small, medium and enterprise size businesses. Some of the major companies using LiveChat include Acer, Asus, Orange Telecom, Kaspersky Lab and Ryanair.

  • 94

    Score

    162 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Branding and customization - customize the chat window to fit your branding
  • Desktop and mobile apps - close sales from your office and on the go
  • Website monitoring - track and recognize visitors in real time
  • Analytics and reporting - check on the quality of the service you provide and spot areas which can be improved
  • Integrations with third-party services - connect LiveChat with the tools you already use.

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Chinese, Portuguese, Polish, Ukrainian, Danish, Norwegian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : JSON, REST .
Access the API documentation
Integrations
LiveChat integrates with Zendesk and more than 37 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multi-factor authentification
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
94
#1
Domain Authority 81
#5
Alexa Rank 1582
#2
Integration 100
#1
Security 100
#1
Support options 100
#1
Platforms 79
#3
Show / Hide category leader in Radar

Merchant insight

LiveChat app is based on over 10 years of experience in online customer service. It's a beautiful and simple live chat software, that's easy to pick up from the 1st use. It's been designed specifically for customer service and is independent from 3rd party applications and protocols. According to LeadLedger, LiveChat is one of the Top3 providers on the market - our product is used by over 11,000 companies in over 130 countries. We are the only live chat software provider to offer 24/7/365 support over the LiveChat, phone and email.
 

LiveChat Demo Video

LiveChat Screenshots

Plans & Pricing

Team

$39
for 1 Month / 1 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Starter

$192
for 1 Year / 1 user(s)

Features

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Regular

$360
for 1 Year / 1 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team

$396
for 1 Year / 1 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise

$600
for 1 Year / 1 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Regular

$720
for 1 Year / 2 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team

$792
for 1 Year / 2 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Regular

$1080
for 1 Year / 3 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team

$1188
for 1 Year / 3 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise

$1200
for 1 Year / 2 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Regular

$1440
for 1 Year / 4 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team

$1584
for 1 Year / 4 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise Plus

$1788
for 1 Year / 1 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training

Regular

$1800
for 1 Year / 5 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Enterprise

$1800
for 1 Year / 3 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Team

$1980
for 1 Year / 5 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise

$2400
for 1 Year / 4 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Enterprise

$3000
for 1 Year / 5 user(s)

Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

How to Get Your LiveChat Free Trial

Established in 2002, LiveChat is a web analytics, live support, and e-commerce software. It is offered in a SaaS model and enables small to large enterprises to talk with visitors in real-time on their website. The website currently hosts more than 1000 organizations, including renowned organizations like UNICEF, Maybank, Kaspersky Lab, Better Business Bureau, and Adobe Business Catalyst. The software was listed among the top Feedback and Customer Support applications inside the CRM report of 2007. Are you planning on joining LiveChat as well? If so, follow these simple steps for a free trial:

Step 1:

LiveChat Free Trial Process Step 1

Enter www.livechatinc.com into the URL of your browser. You will see the page shown above. Click on the ‘Sign Up Free’ option (highlighted in blue).

Step 2:

LiveChat Free Trial Process Step 2

After clicking on the ‘Sign Up Free’ option, you will be asked to enter your email address. Make sure you include a valid email ID.

Step 3:

LiveChat Free Trial Process Step 3

After you have entered your email address, you will see the page give above. This page enables users to set up their account. Enter your full name and password (1st step) and move on to the other two to ensure your account stays protected at all times. Congratulations! You have got a free-trial at LiveChat.

Step 4:

LiveChat Free Trial Process Step 4

After your 30-day trial expires, you will not be able to use your LiveChat account. Therefore, to get back in the game, you must select any one of the plans mentioned above. Usually, the starter pack is for individuals who own start-up website or company. The regular package is for small businesses with few analysis requirements. The team, enterprise, and enterprise packs have a higher price and are usually perfect for small-to-medium sized enterprises in the industry.

   

Showing 6 out of 38 - View All

LiveChat Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

LiveChat integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

logo for Shopify

Shopify

Shopping Cart

LiveChat integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Learn More

logo for BigCommerce

BigCommerce

Shopping Cart

LiveChat integrates with BigCommerce. BigCommerce is an e-commerce platform that allow you to create your online stores easily in no ti...
Learn More

logo for Woopra

Woopra

Web Analytics

LiveChat integrates with Woopra. Completely live and comprehensive, Woopra’s dashboard gives you an overview of everything t...
Learn More

logo for SugarCRM

SugarCRM

CRM

LiveChat integrates with SugarCRM. Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best...
Learn More

logo for FreshBooks

FreshBooks

Accounting

LiveChat integrates with FreshBooks. FreshBooks is an online invoicing and time tracking service that saves you time and makes you loo...
Learn More

LiveChat Review by Cloudswave

Be There for Your Customers with LiveChat

Chances are you’ve heard of LiveChat before. Even if the name doesn’t ring a bell, it’s a safe bet you’re familiar with the product. Just about everyone has visited a website before where a chat box popped up along with the offer to speak to someone from customer support. This is what LiveChat does better than most of the other companies I know of in the industry. If you want to increase your sales or simply keep your customers happy, I can’t imagine a better way to do it than with this software.

The Most Efficient Option for Communication

Right off the bat, I want to address why I finally decided to get LiveChat. I’m not SEO (Search Engine Optimization) savvy, but I know that it’s important to check your website analytics pretty regularly. Doing this, it became clear that something wasn’t going according to plan on my website. My bounce rate—how many visitors leave my site shortly after showing up—was far too high for comfort. At first, I addressed this by changing the copy on my site and simply adding more of it. My rationale was that people were most likely bouncing off my site because they weren’t getting enough information and simply grew impatient. It wasn’t like I was getting a lot of emails asking questions or something. Unfortunately, this didn’t seem to make much of a difference. My bounce rate was still noticeably high. It then occurred to me that my solution amounted to little more than a stab in the dark. I really had no concept of what was making users jump off the site so quickly. For all I knew, they showed up looking for a completely different product than the one I sold. This is where LiveChat came into play. I was now able to start a conversation with each and every visitor who came to my site. Did all of them want to talk to me? No. Those that did, though, gave me critical insight into what was causing this alarming exodus. These conversations eventually allowed me to revamp my site and significantly reduce my bounce rate. None of this would have been possible without LiveChat. My advice is to not make the same mistake I did. Don’t expect your site visitors will email you or pick up the phone and make a call. People want instant gratification these days. If they don’t see exactly what they want on your site, they’re going to leave and head to another that might offer what they are looking for.

Track Your Progress

I read somewhere that LiveChat solves the entire problem a customer is having 80% of the time. The other 20% of the time, only a follow-up is necessary.  However, another important benefit that I found from using LiveChat is that I could track my progress in terms of how well I was refining my approach. The more I spoke to my customers, the more I learned what they were looking for and what they wanted from my website. I took this feedback and created a better site. Other times, I refined my product line. Without LiveChat, I’d have a much harder time trying to figure out how well I was doing. I’d have to use convoluted tactics to analyze my reports and see if the last month of work had paid off. Those days are long behind me now. I’ll never waste that much time again. Instead, I depend on LiveChat to give me quick, quality feedback.

Get More Sales

LiveChat isn’t just about helping customers either. It’s also about creating them. Not everyone who comes to your site has already decided they want to buy from you. Some are just poking around, trying to get a feel for their options. A lot of them need to be convinced that any product, much less yours, is a necessity. You can leave it to your content to try getting the job done, or you can use LiveChat to make sure it does. No matter how good your content is—and you definitely want good content—you can’t customize it to each and every customer. All you can do is try casting the widest net possible and hoping that pays off. A lot of times, though, it most likely doesn’t. You’re losing potential business for no reason. With LiveChat, I could pitch clients live. I could read their responses and refine my approach in real-time to help convince the person on the other end that they needed my product.

Benefit from Word of Mouth Advertising

Another great benefit I discovered was that happy customers were recommending me to others. I know that a lot of times, these clients were happy solely because I used LiveChat with them. They liked not having to wait around for an answer to their particular problem. They liked knowing they didn’t have to remember a phone number or look it up when they had a question. Instead, they just returned to the same site they had visited to buy my product in the first place, knowing that a text box would immediately jump up and help them out.

Get Started within Minutes

Finally, I am very grateful for how simple LiveChat is. I’m not a tech-savvy person, to say the least. Even having an e-commerce website is pushing it for me. While I know adding platforms to my approach is important, I’ve always been cautious to do so, because it’s just not something I take to very easily. Fortunately, LiveChat took only a few minutes to install and deploy. It could not have been easier to do. Furthermore, once it’s installed, you can begin using it right away. Not only that, you can use it for multiple customers at the same time. I can easily chat to as many as 10 at the same time while still providing them with individual attention. This was impossible to do back in the day when I relied solely on a phone. LiveChat has breathed new life into my company, and I am eternally grateful to the creators. If you’d like to start engaging with your market better, I can’t recommend it enough.  
View All

Critic Reviews

  • 94

    Cloudswave Score for LiveChat

    Rating based on 162 Critic Reviews

    131 Favorable reviews
    98 %
    1 Mixed reviews
    1 %
    1 unfavorable reviews
    1 %
  • I've used LiveChat for my small business for about 4-5 years now. My favorite thing, aside from it being the *best* chat program I've ever worked with (and I've tried several), is that as they've grown, I've never felt frustrated. Each new thing they add or tweak really shows a stronger product. Thank you, team LiveChat!

  • LiveChat turns your helpdesk team into customer service rockstars. Fast and intuitive, this live chat software will win the hearts of your customers and gain a substantial advantage over competitors. Most cases can be resolved quickly using LiveChat. It does the heavy lifting which email and phone cannot handle. You can get rid of super long queues and amaze customers by your quick answers.

  • LiveChat Inc. is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).

View All

User Reviews


  • 3 In total

    5
    2
    3
    1
  • User review from

    Steve Blankenship

    My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.

    Pros :

    -His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.
    -There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.
    -The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.
    -There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.
    -This tool is available through a web browser, desktop application, or a mobile device.
    -This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.

    Cons : -Some of the reports are not very helpful, as they do not provide much information.
    -The reports are also not editable, allowing to download specific information.
    -The dashboard is also rather confusing and is also unable to be edited.
    -There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.
    -This makes it very difficult when seeking to find a chat regarding a specific subject.

    • March 12, 2016
  • User review from

    Elinor Zucchet

    We used LiveChat for sales and customer support to clients from all over the world. It is very easy to use, and agents had no problem getting used to it. It didn't take long to integrate it to our websites and operators receive an email alert with the lead contact when they are offline. You can easily generate reports to monitor and track activity, both from the customers and the operators. It is a bit pricy though, especially for companies with several operators (price goes up based on this and other options, and the lead quality is not always the best.

    Pros :

    • Easy and straightforward, you do not need a chat tool to be complicated, and this is exactly what they offer.
    • Possibility to register several agents with pictures, and allows them to take several chats (we had this organized by spoken language).
    • Free trial.
    • You can place the chat button in strategic places on your website (enrollment form, price quote, etc.).
    • I know they have an app, but we never used it as our agents only worked on PC.
    • When they were online, they would receive a notification like a regular email with the lead contact information.
    • LiveChat can be integrated to Google Analytics and Adwords, and it gives a lot of insight on the customer (browser, geographical info, purchase and chat history, etc.).

    Cons :

    • Some agents forgot to log in to the chat at times, it would be nice to have a reminder feature.
    • The quality of the leads received via chat was generally lower than other types of contacts (emails, phone, etc.).
    • It is not the cheapest chat software especially if you have many operators (it sums up quickly if you have more than 1!).
    • We did not use all the functions as we did not need them.

    • October 28, 2015
  • User review from

    Gloria Burns

    I like the fact that you can speak to someone live and be able to help with their situation right then and there. They're always available when you have a question thats needs answered,instead of waiting on the phone for someone you can go to lice chat and speak to someone now

    Pros : The pros I feel is the fact it is right now if there is something you need to know you hit a button and a live person is right there.

    Cons : Only thing maybe is the fact that after closed there probably wouldn't be anyone around

    • July 29, 2015
View All Alternatives

Alternatives to LiveChat

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