Software Comparison
Live2Support vs Netop Live Guide

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Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More


Listed in : Live Chat

Netop Live Guide is the live chat solution that helps business and organizations boost online sales, increase customer satisfaction and reduce service... Learn More

Pricing Starting From

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Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

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Netop Live Guide

Live Chat

No Pricing Available yet.

Available Features

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

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Netop Live Guide

Live Chat

Free Trial Availability

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Live2Support

Live Chat
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Netop Live Guide

Live Chat

No Free Trial Available.

Most Favorable User Review

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Live2Support

Live Chat
User review from
10
zara imani
Jul 21, 2015

Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

Pros :

Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

Cons :

Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

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Netop Live Guide

Live Chat

No favorable user review available yet for Netop Live Guide.

Most Favorable Critic Review

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Live2Support

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

More about Live2Support
View all the Live2Support Critic Reviews
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Netop Live Guide

Live Chat
80
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While some of Live Guide’s powerful tools, like video chat, are not included in its basic pricing levels, it is a powerful, efficient and scalable web chat software. Excellent reporting tools, clean design and hassle-free installation and maintenance make Live Guide a good option for live chat software.

More about Netop Live Guide
View all the Netop Live Guide Critic Reviews

Most Unfavorable Critic Review

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Live2Support

Live Chat
40
Robert Brandl , ChattoolTester

Friday 31 May 2013

It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

More about Live2Support
View all the Live2Support Critic Reviews
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Netop Live Guide

Live Chat

No critic review available yet for Netop Live Guide .

Demo Video

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Live2Support Demo Video

Live Chat
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Netop Live Guide Demo Video

Live Chat

No Demo Video Available.

Screenshots

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Netop Live Guide

Live Chat
Screenshot for Netop Live Guide 4 screenshots available

Typical Customer

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Live2Support

Live Chat
  • Business
  • Personal Use
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Netop Live Guide

Live Chat
  • N/A

Supported Devices

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Live2Support

Live Chat
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Netop Live Guide

Live Chat

Supported Languages

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Live2Support

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Arabic
screenshot for Netop Live Guide

Netop Live Guide

Live Chat

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