Software Comparison
Live2Support vs LiveHelpNow

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Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More

Pricing Starting From

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Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

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LiveHelpNow

Live Chat

No Pricing Available yet.

Available Features

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

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LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Free Trial Availability

    screenshot for LiveHelpNow

    Live2Support

    Live Chat
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    LiveHelpNow

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

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    Live2Support

    Live Chat
    User review from
    10
    zara imani
    Jul 21, 2015

    Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

    Pros :

    Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

    Cons :

    Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

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    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    Most Favorable Critic Review

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    Live2Support

    Live Chat
    75
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

    More about Live2Support
    View all the Live2Support Critic Reviews
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    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Most Unfavorable Critic Review

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    Live2Support

    Live Chat
    40
    Robert Brandl , ChattoolTester

    Friday 31 May 2013

    It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

    More about Live2Support
    View all the Live2Support Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Demo Video

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    Live2Support Demo Video

    Live Chat
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    LiveHelpNow Demo Video

    Live Chat

    Screenshots

    Typical Customer

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    Live2Support

    Live Chat
    • Business
    • Personal Use
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    LiveHelpNow

    Live Chat
    • N/A

    Supported Devices

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    Live2Support

    Live Chat
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    LiveHelpNow

    Live Chat

    Supported Languages

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    Live2Support

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Arabic
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English

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