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Live2Support

Logo for Live2Support

Live2Support Coupons, Reviews, Comparisons and Alternatives


About Live2Support

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help software has been developed to address the needs of multiple segments of various online communities and e-commerce enterprises including banking, insurance, education, shopping, counseling and others by acting as a two-way communication conduit between site visitors and online enterprises.

Live2Support is an online live support application for small to medium sized businesses and is provided in SaaS model. It is managed and developed in India, and also has offices in New York. The application allows website owners to talk to their visitors in real-time through their website, and currently used by over 23,000 websites.

  • 81

    Score

    22 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Real time Text Chat, Visitors monitoring and on-line/offline
  • Dual Interface for monitoring and chatting
  • Tracking/chat code for secure web pages (SSL) & secure chat
  • Visual and audio notification on chat request
  • Visitor information - OS,Browser,Language, Many more.
  • Various visitor window customizable options
  • All Text/Message in visitor chat window in any language are
  • Off-line messages

Specifications

Categories
Supported languages
English, French, Spanish, Italian, German, Arabic
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Support Options
  • FAQs
  • Online Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
81
#3
Domain Authority 74
#7
Alexa Rank 131623
#17
Support options 61
#4
Platforms 90
#2
Show / Hide category leader in Radar

Live2Support Demo Video

Live2Support Screenshots

Plans & Pricing

Bronze

$9.99
for 1 Month / 1 user(s)

Features

  • Real time Text Chat, Visitors monitoring and on-line/offline status
  • Desktop Standalone Application
  • Tracking/chat code for secure web pages (SSL)andsecure chat sessions
  • Visual and audio notification on chat request
  • Extensive Visitor Information - OS,Browser,Language and more
  • Visitor chat window fully customizable
  • Off-line messages will be sent to email id assign for support
  • Typing indication on both side
  • Canned responsesandPush Pages
  • Single Support Operator and Multiple Chat Sessions
  • Multiple website monitoring in single account
  • Secure Chat Session
  • Live chat Plug-ins for CMS and Blogging Platforms
  • Google Analytics Integration
  • Multilingual chat functionality- Chat in any language

Silver

$19.95
for 1 Month / 1 user(s)

Features

  • Real time Text Chat, Visitors monitoring and on-line/offline status
  • Desktop Standalone Application
  • Tracking/chat code for secure web pages (SSL)andsecure chat sessions
  • Visual and audio notification on chat request
  • Extensive Visitor Information - OS,Browser,Language and more
  • Visitor chat window fully customizable
  • Off-line messages will be sent to email id assign for support
  • Typing indication on both side
  • Canned responsesandPush Pages
  • Single Support Operator and Multiple Chat Sessions
  • Multiple website monitoring in single account
  • Secure Chat Session
  • Live chat Plug-ins for CMS and Blogging Platforms
  • Google Analytics Integration
  • Multilingual chat functionality- Chat in any language
  • File Transfer during chat
  • Geo location - visitor city, region and country, language, currency
  • Multiple Location Chat Icon
  • Chat invitation

Gold

$39.95
for 1 Month / 1 user(s)

Features

  • Real time Text Chat, Visitors monitoring and on-line/offline status
  • Desktop Standalone Application
  • Tracking/chat code for secure web pages (SSL)andsecure chat sessions
  • Visual and audio notification on chat request
  • Extensive Visitor Information - OS,Browser,Language and more
  • Visitor chat window fully customizable
  • Off-line messages will be sent to email id assign for support
  • Typing indication on both side
  • Canned responsesandPush Pages
  • Single Support Operator and Multiple Chat Sessions
  • Multiple website monitoring in single account
  • Secure Chat Session
  • Live chat Plug-ins for CMS and Blogging Platforms
  • Google Analytics Integration
  • Multilingual chat functionality- Chat in any language
  • File Transfer during chat
  • Geo location - visitor city, region and country, language, currency
  • Multiple Location Chat Icon
  • Chat invitation
  • Extensive Hits Log Analysis including Hits counter
  • CRM Integration
  • Google Talk Integration
  • ACD - Automatic Chat Distribution
  • Multiple Departments/ Multiple support operators
  • Call back featuresandCall back history

Bronze

$95
for 1 Year / 1 user(s)

Features

  • Real time Text Chat, Visitors monitoring and on-line/offline status
  • Desktop Standalone Application
  • Tracking/chat code for secure web pages (SSL)andsecure chat sessions
  • Visual and audio notification on chat request
  • Extensive Visitor Information - OS,Browser,Language and more
  • Visitor chat window fully customizable
  • Off-line messages will be sent to email id assign for support
  • Typing indication on both side
  • Canned responsesandPush Pages
  • Single Support Operator and Multiple Chat Sessions
  • Multiple website monitoring in single account
  • Secure Chat Session
  • Live chat Plug-ins for CMS and Blogging Platforms
  • Google Analytics Integration
  • Multilingual chat functionality- Chat in any language

Silver

$179
for 1 Year / 1 user(s)

Features

  • Real time Text Chat, Visitors monitoring and on-line/offline status
  • Desktop Standalone Application
  • Tracking/chat code for secure web pages (SSL)andsecure chat sessions
  • Visual and audio notification on chat request
  • Extensive Visitor Information - OS,Browser,Language and more
  • Visitor chat window fully customizable
  • Off-line messages will be sent to email id assign for support
  • Typing indication on both side
  • Canned responsesandPush Pages
  • Single Support Operator and Multiple Chat Sessions
  • Multiple website monitoring in single account
  • Secure Chat Session
  • Live chat Plug-ins for CMS and Blogging Platforms
  • Google Analytics Integration
  • Multilingual chat functionality- Chat in any language
  • File Transfer during chat
  • Geo location - visitor city, region and country, language, currency
  • Multiple Location Chat Icon
  • Chat invitation

Gold

$380
for 1 Year / 1 user(s)

Features

  • Real time Text Chat, Visitors monitoring and on-line/offline status
  • Desktop Standalone Application
  • Tracking/chat code for secure web pages (SSL)andsecure chat sessions
  • Visual and audio notification on chat request
  • Extensive Visitor Information - OS,Browser,Language and more
  • Visitor chat window fully customizable
  • Off-line messages will be sent to email id assign for support
  • Typing indication on both side
  • Canned responsesandPush Pages
  • Single Support Operator and Multiple Chat Sessions
  • Multiple website monitoring in single account
  • Secure Chat Session
  • Live chat Plug-ins for CMS and Blogging Platforms
  • Google Analytics Integration
  • Multilingual chat functionality- Chat in any language
  • File Transfer during chat
  • Geo location - visitor city, region and country, language, currency
  • Multiple Location Chat Icon
  • Chat invitation
  • Extensive Hits Log Analysis including Hits counter
  • CRM Integration
  • Google Talk Integration
  • ACD - Automatic Chat Distribution
  • Multiple Departments/ Multiple support operators
  • Call back featuresandCall back history
View All

Critic Reviews

  • 81

    Cloudswave Score for Live2Support

    Rating based on 22 Critic Reviews

    18 Favorable reviews
    82 %
    4 Mixed reviews
    18 %
    0 unfavorable reviews
    0 %
  • It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

    Pros : We can manage multiple website using single live chat account. The responses are faster and quicker due to canned responses. Logo can be placed on chat window creating higher brand value. Co-browsing is also possible while chat on visitor end. Function of call back is really helpful to create a alternative option of interaction

    Cons : comprehensive functionality need a lot of time to evaluate. online help documents need revamp may be to technical as far as I think may be its too technical for me only

  • Live2Support comprises almost every function you may require in order to keep in close contact with your website customers. In addition, the traffic monitor capabilities can also come in handy, while the straightforward interface should not pose you any technical difficulties, regardless of any previous experience with such systems.

  • What do you like best?

    Easy to integrate and use

    What do you dislike?

    Nothing very much specific.. as there are almost every feature.

View All

User Reviews


  • 3 In total

    5
    3
  • User review from

    zara imani

    Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

    Pros :

    Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

    Cons :

    Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

    • July 21, 2015
  • User review from

    subibhatt

    It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

    • May 27, 2015
  • User review from

    candyben07

    It’s designed to be simple and smart and integrates with all the popular contemporary CRMs available in the market with an option to integrate with your in-house built customized CRM. While live2support integration code itself is copy and paste, there are plugins available for content management and ecommerce systems, including Shopify, Wordpress, Joomla and lot others.

    • May 25, 2015
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Alternatives to Live2Support

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