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Roll out live chat straight away
Real-time visitor monitoring
Voice and click-to-call
A support ticket system
Live chat software
Knowledge base software
A self-service helpdesk portal
A fully integrated SIP-compliant softphone
Call logging and VoIP
Who's On visitor monitoring
A task management system
Multiple brand support
Customer satisfaction surveys
Helpdesk reporting and analytics
Single Sign-On (SSO)
Wednesday 31 December 1969
This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.More about Kayako
Wednesday 03 June 2015
Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions.More about Kayako
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