Software Comparison
Kayako vs Loc8 vs Samanage vs WebAsyst Helpdesk

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Listed in : Help Desk and Ticket Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Help Desk and Ticket Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More


Listed in : Help Desk and Ticket Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

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Listed in : Help Desk and Ticket Management

Help Desk is an online application for the proper handling of email requests from your customers. It stores all messages in a single queue, displays t... Learn More

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Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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Loc8

Asset Management

No Pricing Available yet.

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Samanage

IT Management

No Pricing Available yet.

screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

Free Plan

Available Features

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Loc8

Asset Management
  • Dashboard

A real-time view of your business with configurable pods to access any information at just a glance.

  • Assets

A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

  • Field Service
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Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

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WebAsyst Helpdesk

Help Desk and Ticket Management

Storage space: 50GB

Users (collaborators): Unlimited

Files: Unlimited

Photos: Unlimited

Contacts: Unlimited

Messages per day (bulk email sending):5000

Projects: Unlimited

Open issues: Unlimited

Notes: Unlimited

Pages: Unlimited

Products: Unlimited

Orders per month: Unlimited

Requests: unlimited

Free Trial Availability

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Kayako

Live Chat
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Loc8

Asset Management
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Samanage

IT Management
Free Trial Available
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WebAsyst Helpdesk

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Loc8

Asset Management
100
GetApp , Business 2 Community

Wednesday 15 October 2014

Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

More about Loc8
View all the Loc8 Critic Reviews
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Samanage

IT Management
100
Erik Blum , ITSMdaily

Sunday 08 February 2015

I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

More about Samanage
View all the Samanage Critic Reviews
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
80
Renee Shipley , TopTenReviews

Friday 17 October 2014

If you're looking for the customer relationship management system, WebAsyst provides a unique layout and design but lacks many of the features we wanted to find in our CRM software options. A photo sharing option was unique to this application and was very useful in several circumstances. WebAsyst focuses their business CRM features on file sharing and customer relationship management. 

More about WebAsyst Helpdesk
View all the WebAsyst Helpdesk Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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Loc8

Asset Management

No critic review available yet for Loc8 .

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Samanage

IT Management

No critic review available yet for Samanage .

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WebAsyst Helpdesk

Help Desk and Ticket Management

No critic review available yet for WebAsyst Helpdesk .

Demo Video

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Kayako Demo Video

Live Chat
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Loc8 Demo Video

Asset Management

No Demo Video Available.

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Samanage Demo Video

IT Management
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WebAsyst Helpdesk Demo Video

Help Desk and Ticket Management

No Demo Video Available.

Screenshots

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WebAsyst Helpdesk

Help Desk and Ticket Management
Screenshot for WebAsyst Helpdesk 4 screenshots available

Typical Customer

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Kayako

Live Chat
  • Business
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Loc8

Asset Management
  • N/A
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Samanage

IT Management
  • Business
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WebAsyst Helpdesk

Help Desk and Ticket Management
  • Business

Supported Devices

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Kayako

Live Chat
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Loc8

Asset Management
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Samanage

IT Management
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WebAsyst Helpdesk

Help Desk and Ticket Management

Supported Languages

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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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Loc8

Asset Management
  • English
  • French
  • Spanish
  • German
  • Polish
  • Norwegian
  • Swedish
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Samanage

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
  • All languages
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
  • English

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