Software Comparison
Kayako vs LiveEngage vs Velaro

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Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital a... Learn More


Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for LiveEngage

LiveEngage

Live Chat

No Pricing Available yet.

screenshot for Velaro

Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

Available Features

screenshot for Kayako

Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

screenshot for LiveEngage

LiveEngage

Live Chat
  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights
  • screenshot for Velaro

    Velaro

    Live Chat

    Click-to-Chat

    Simple Quick-Start Wizard

    Pre & Post Chat Surveys

    Basic Branding & Customization

    Dept & Skills Based Routing

    Customizable Buttons & Chat Windows

    Push-Page & Agent-to-Visitor File Advanced Branding & Templating

    Co-Navigate Website with Visitors

    Transfer

    Standard Reporting

    Comprehensive Survey Reporting

    Multi-Step Conversion Tracking

    Comprehensive Survey Reporting

    Google Analytics

    NetApplications/HitsLink

    AspDotNetStorefront

    Third Party Application Integration

    Transaction Tracking

    Real-time Alerts & Notifications

    Advanced Proactive Chat Invitations

    Customer Segmentation

    Content Targeting

    Google Translate

    Salesforce.com

    Netsuite.com

    Microsoft Dynamics

    Sugar CRM

    Zendesk

    GetSatisfaction

    Real-time Visitor Page Navigation History

    Advanced Geo-targeting

    Search Engine & Keyword Reporting

    View Previous Chats & Survey Submissions

    Advanced Off-line Visitor Reporting

    56-bit SSL Security

    Role Based Security

    IP Address Blocking

    Customer Support Access

    Customized Training

    Success Manager Access

    Free Trial Availability

    screenshot for Velaro

    Kayako

    Live Chat
    screenshot for Velaro

    LiveEngage

    Live Chat

    No Free Trial Available.

    screenshot for Velaro

    Velaro

    Live Chat

    Most Favorable Critic Review

    screenshot for Kayako

    Kayako

    Live Chat
    75
    Anonymous contribution , helpdeskindex

    Wednesday 31 December 1969

    This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    75
    Anonymous contribution , Enetix Software

    Wednesday 31 December 1969

    If you’re a professional in your field and you love helping people, then this is the perfect opportunity for you to make a difference in the lives of others while earning some extra cash.

    More about LiveEngage
    View all the LiveEngage Critic Reviews
    screenshot for Velaro

    Velaro

    Live Chat
    75
    Anonymous contribution , The Review Jury

    Wednesday 31 December 1969

    Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

    More about Velaro
    View all the Velaro Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Kayako

    Kayako

    Live Chat
    40
    Marie McCourt , TrustRadius

    Wednesday 03 June 2015

    Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveEngage
    View all the LiveEngage Critic Reviews
    screenshot for Velaro

    Velaro

    Live Chat

    No critic review available yet for Velaro .

    Demo Video

    screenshot for Kayako

    Kayako Demo Video

    Live Chat
    screenshot for LiveEngage

    LiveEngage Demo Video

    Live Chat
    screenshot for Velaro

    Velaro Demo Video

    Live Chat

    Typical Customer

    screenshot for Kayako

    Kayako

    Live Chat
    • Business
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    • N/A
    screenshot for Velaro

    Velaro

    Live Chat
    • Business

    Supported Devices

    screenshot for Kayako

    Kayako

    Live Chat
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    screenshot for Velaro

    Velaro

    Live Chat

    Supported Languages

    screenshot for Kayako

    Kayako

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Portuguese
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    • English
    screenshot for Velaro

    Velaro

    Live Chat
    • English

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