Software Comparison
Kayako vs Freshdesk vs Loc8 vs Samanage

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Listed in : IT Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : IT Management

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Listed in : IT Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More


Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Pricing Starting From

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Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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Freshdesk

Help Desk and Ticket Management

Free Plan

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Loc8

Asset Management

No Pricing Available yet.

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

Available Features

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

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Loc8

Asset Management
  • Dashboard

A real-time view of your business with configurable pods to access any information at just a glance.

  • Assets

A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

  • Field Service
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Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

Free Trial Availability

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Kayako

Live Chat
screenshot for Samanage

Freshdesk

Help Desk and Ticket Management
Free Trial Available
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Loc8

Asset Management
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Samanage

IT Management
Free Trial Available

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Freshdesk

Help Desk and Ticket Management
75
Rakesh Sharma , GetApp Blog

Tuesday 09 April 2013

There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

More about Freshdesk
View all the Freshdesk Critic Reviews
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Loc8

Asset Management
100
GetApp , Business 2 Community

Wednesday 15 October 2014

Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

More about Loc8
View all the Loc8 Critic Reviews
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Samanage

IT Management
100
Erik Blum , ITSMdaily

Sunday 08 February 2015

I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

More about Samanage
View all the Samanage Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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Freshdesk

Help Desk and Ticket Management
40
jai vignesh , GetApp

Sunday 08 February 2015

Having all the options and access but its not user friendly when compared to other applications.

More about Freshdesk
View all the Freshdesk Critic Reviews
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Loc8

Asset Management

No critic review available yet for Loc8 .

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Samanage

IT Management

No critic review available yet for Samanage .

Demo Video

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Kayako Demo Video

Live Chat
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Freshdesk Demo Video

Help Desk and Ticket Management
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Loc8 Demo Video

Asset Management

No Demo Video Available.

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Samanage Demo Video

IT Management

Screenshots

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Freshdesk

Help Desk and Ticket Management
Screenshot for Freshdesk 4 screenshots available

Typical Customer

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Kayako

Live Chat
  • Business
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Freshdesk

Help Desk and Ticket Management
  • Business
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Loc8

Asset Management
  • N/A
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Samanage

IT Management
  • Business

Supported Devices

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Kayako

Live Chat
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Freshdesk

Help Desk and Ticket Management
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Loc8

Asset Management
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Samanage

IT Management

Supported Languages

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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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Freshdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish
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Loc8

Asset Management
  • English
  • French
  • Spanish
  • German
  • Polish
  • Norwegian
  • Swedish
screenshot for Samanage

Samanage

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
  • All languages

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