Software Comparison
Kayako vs Nicereply

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Listed in : Help Desk and Ticket Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

Available Features

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Nicereply

Help Desk and Ticket Management

75 Agents

Free Trial Availability

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Kayako

Live Chat
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Nicereply

Help Desk and Ticket Management

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews

Demo Video

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Kayako Demo Video

Live Chat
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Nicereply Demo Video

Help Desk and Ticket Management

Screenshots

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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available

Typical Customer

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Kayako

Live Chat
  • Business
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Nicereply

Help Desk and Ticket Management
  • Business

Supported Devices

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Kayako

Live Chat
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Nicereply

Help Desk and Ticket Management

Supported Languages

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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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