Software Comparison
Kayako vs Desk.com

Save time and effort by comparing these leading Help Desk and Ticket Management software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : Help Desk and Ticket Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

Available Features

screenshot for Kayako

Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

Free Trial Availability

screenshot for Desk.com

Kayako

Live Chat
screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

Most Favorable User Review

screenshot for Kayako

Kayako

Live Chat

No favorable user review available yet for Kayako.

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
  • Most Favorable Critic Review

    screenshot for Kayako

    Kayako

    Live Chat
    75
    Anonymous contribution , helpdeskindex

    Wednesday 31 December 1969

    This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Kayako

    Kayako

    Live Chat
    40
    Marie McCourt , TrustRadius

    Wednesday 03 June 2015

    Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews

    Demo Video

    screenshot for Kayako

    Kayako Demo Video

    Live Chat
    screenshot for Desk.com

    Desk.com Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available

    Typical Customer

    screenshot for Kayako

    Kayako

    Live Chat
    • Business
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • Business

    Supported Devices

    screenshot for Kayako

    Kayako

    Live Chat
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management

    Supported Languages

    screenshot for Kayako

    Kayako

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Portuguese
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

    Free Download: Help Desk and Ticket Management Software Pricing Guide

    Enter your email and press continue to start downloading.

    Detailed comparison of the 10 best Help Desk and Ticket Management software!

    One last step to begin your download:

    Complete this brief form and we'll email you the PDF document.

    Thank you for downloading the white paper..

    The white paper has been sent to your email. You can also download it right now from this URL: