Software Comparison
Kayako vs Casengo

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Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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Casengo

Live Chat

Free Plan

Available Features

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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Kayako

Live Chat
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Casengo

Live Chat

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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Casengo

Live Chat

No critic review available yet for Casengo .

Demo Video

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Kayako Demo Video

Live Chat
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Casengo Demo Video

Live Chat

Typical Customer

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Kayako

Live Chat
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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Kayako

Live Chat
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Casengo

Live Chat

Supported Languages

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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
screenshot for Casengo

Casengo

Live Chat
  • English
  • German
  • Russian

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