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Roll out live chat straight away
Real-time visitor monitoring
Voice and click-to-call
When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.
Wednesday 31 December 1969
This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.More about Kayako
Monday 23 November 2009
Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.More about Campfire
Wednesday 03 June 2015
Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions.More about Kayako
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