Software Comparison
Kayako vs BoldChat vs Velaro

Save time and effort by comparing these leading Live Chat software.
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Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

BoldChat is an easy to installandhighly customizable live chat software. They offer a robust feature set like proactive chat invitesandauto distributi... Learn More


Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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BoldChat

Live Chat

$ 599
For 1 Year / 1 user(s)

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Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

Available Features

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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BoldChat

Live Chat

Unlimited live chat with no hidden fees

Fully customizable without re-implementing html code

Works out-of-the-box with mobile and desktop browsers

Proactively engage visitors

Real-time skill routing

Comprehensive reporting

24/7 product support

Advanced canned messaging options to boost operator efficiencies

Supports auto assignment and distribution of chats across large teams and many deployments

Advanced agent reporting

Salesforce integration module

Put live chat in your apps via the Mobile SDK (iOS and Android)

Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter

Real-time supervisor dashboard

Robust APIs to extend BoldChat into 3rd party systems

Single sign-on integration

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Velaro

Live Chat

Click-to-Chat

Simple Quick-Start Wizard

Pre & Post Chat Surveys

Basic Branding & Customization

Dept & Skills Based Routing

Customizable Buttons & Chat Windows

Push-Page & Agent-to-Visitor File Advanced Branding & Templating

Co-Navigate Website with Visitors

Transfer

Standard Reporting

Comprehensive Survey Reporting

Multi-Step Conversion Tracking

Comprehensive Survey Reporting

Google Analytics

NetApplications/HitsLink

AspDotNetStorefront

Third Party Application Integration

Transaction Tracking

Real-time Alerts & Notifications

Advanced Proactive Chat Invitations

Customer Segmentation

Content Targeting

Google Translate

Salesforce.com

Netsuite.com

Microsoft Dynamics

Sugar CRM

Zendesk

GetSatisfaction

Real-time Visitor Page Navigation History

Advanced Geo-targeting

Search Engine & Keyword Reporting

View Previous Chats & Survey Submissions

Advanced Off-line Visitor Reporting

56-bit SSL Security

Role Based Security

IP Address Blocking

Customer Support Access

Customized Training

Success Manager Access

Free Trial Availability

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Kayako

Live Chat
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BoldChat

Live Chat
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Velaro

Live Chat

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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BoldChat

Live Chat
75
Anonymous contribution , The Review Jury

Saturday 19 July 2014

BoldChat. does come with a hefty tag price which you may or may not be willing to pay for. When you compare the price with other similar programs, it is quite steep, but you will get your money's worth in terms of usability, accessibility, features and ease of setup.

More about BoldChat
View all the BoldChat Critic Reviews
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Velaro

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

More about Velaro
View all the Velaro Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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BoldChat

Live Chat
0
Anonymous contribution , GetApp

Monday 30 November -1

More about BoldChat
View all the BoldChat Critic Reviews
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Velaro

Live Chat

No critic review available yet for Velaro .

Demo Video

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Kayako Demo Video

Live Chat
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BoldChat Demo Video

Live Chat
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Velaro Demo Video

Live Chat

Typical Customer

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Kayako

Live Chat
  • Business
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BoldChat

Live Chat
  • Business
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Velaro

Live Chat
  • Business

Supported Devices

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Kayako

Live Chat
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BoldChat

Live Chat
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Velaro

Live Chat

Supported Languages

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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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BoldChat

Live Chat
  • English
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Velaro

Live Chat
  • English

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