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Kayako Coupons, Reviews, Comparisons and Alternatives

About Kayako

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.

Our products immediately and positively affect the way you interact with your customers. We have made these tools easy to access, so you don't need to spend hours learning and configuring them in order to reap the benefits, nor will they interfere with your work.

Using our products, you can centrally manage all of your customer support channels. Whether it is email, website, self-service, telephone or live chat, it's all in one place. No clutter and no distractions.

Our solutions are available in two flavors: On-demand (our fully-managed, secure SaaS platform) and by Download (host the product on your own web server).

Integrating your Kayako helpdesk with your favorite applications and existing backend system is easy with our rich APIs. Our core web software code is open source, so you can extend your helpdesk and build on top of Kayako's robust framework with ease.

  • 74


    26 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Support ticketing with email integration
  • Fully featured live chat for your helpdesk and your website
  • Real-time visitor monitoring
  • Track and record phone calls
  • Rich self-service helpdesk
  • Advanced ticket workflows, rules and automations
  • Custom fields for tickets, chats and customers
  • Rich customer and organization profiles for CRM
  • Support for multiple plans
  • Manage ticket reply and resolution deadlines


Supported languages
English, French, Spanish, Italian, German, Portuguese
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : XML, REST .
Access the API documentation
Kayako integrates with Wordpress and more than 9 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 82
Alexa Rank 16009
Integration 41
Security 58
Support options 100
Platforms 100
Show / Hide category leader in Radar

Kayako Demo Video

Kayako Screenshots

Plans & Pricing

Case OnDemand

for 1 Month / 1 user(s)


  • Ticket and email management
  • Intelligent ticket routing and workflows
  • Set targets and track reply deadlines

Engage OnDemand

for 1 Month / 1 user(s)


  • Roll out live chat straight away
  • Real-time visitor monitoring
  • Voice and click-to-call

Fusion OnDemand

for 1 Month / 1 user(s)


  • Email + tickets + live chat + calls
  • Every conversation tracked

Showing 5 out of 9 - View All

Kayako Integrations

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Shopping Cart

Kayako integrates with Wordpress. WordPress is one of the best CMS platforms that helps you create a blog or a website started in n...
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SnapLogic Salesforce Integration

Cloud Integration

Kayako integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
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Shopping Cart

Kayako integrates with Magento. The Magento eCommerce software platform offers online store solution for growing and large compan...
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Kayako integrates with Joomla. Joomla is an award-winning content management system (CMS), which enables you to build Web sites ...
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Kayako integrates with Drupal. Drupal is an open source content management platform powering millions of websit...
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Critic Reviews

  • 74

    Cloudswave Score for Kayako

    Rating based on 26 Critic Reviews

    14 Favorable reviews
    88 %
    2 Mixed reviews
    13 %
    0 unfavorable reviews
    0 %
  • Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions.

    Pros : It creates an easy interface for answering tickets from a regular computer screen.It allows you to categorize well, so that you can create reports of common problems.You can customize support ticket issues to get more detailed information.

    Cons : Kayako needs to make it easier to use our ticketing system on the go. It is very difficult to use on an iPad or iPhone, for example.They could make the system a little less clunky, and easier to manage from the Admin side.I'd like to feel like the system is more up to date with other software out there.

  • 1. Easy to install/maintain 2. Easy to use 3. Customers love it Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one.

    Pros : Amazing front end, compatible with any kind of web server, LAMP, WAMP, WIMP, as long as you have PHP and MySQL, you are all set, no need of secondary Java Application Server.

    Cons : None so far.

  • What do you like best?

    - Solid solution out of the box and possibility to alter the source code

    What do you dislike?

    - Multiple e-mails in HTML format are not being parsed correctly by the software

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User Reviews

View All Alternatives

Alternatives to Kayako


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