We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
Our products immediately and positively affect the way you interact with your customers. We have made these tools easy to access, so you don't need to spend hours learning and configuring them in order to reap the benefits, nor will they interfere with your work.
Using our products, you can centrally manage all of your customer support channels. Whether it is email, website, self-service, telephone or live chat, it's all in one place. No clutter and no distractions.
Our solutions are available in two flavors: On-demand (our fully-managed, secure SaaS platform) and by Download (host the product on your own web server).
Integrating your Kayako helpdesk with your favorite applications and existing backend system is easy with our rich APIs. Our core web software code is open source, so you can extend your helpdesk and build on top of Kayako's robust framework with ease.
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Kayako integrates with Wordpress. WordPress is one of the best CMS platforms that helps you create a blog or a website started in n...
Kayako integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
Kayako integrates with Magento. The Magento eCommerce software platform offers online store solution for growing and large compan...
Kayako integrates with Joomla. Joomla is an award-winning content management system (CMS), which enables you to build Web sites ...
Kayako integrates with Drupal. Drupal is an open source content management platform powering millions of websit...
Cloudswave Score for Kayako
Rating based on 26 Critic Reviews
Marie McCourt, on TrustRadius
Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions.
Pros : It creates an easy interface for answering tickets from a regular computer screen.It allows you to categorize well, so that you can create reports of common problems.You can customize support ticket issues to get more detailed information.
Cons : Kayako needs to make it easier to use our ticketing system on the go. It is very difficult to use on an iPad or iPhone, for example.They could make the system a little less clunky, and easier to manage from the Admin side.I'd like to feel like the system is more up to date with other software out there.
1. Easy to install/maintain 2. Easy to use 3. Customers love it Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one.
Pros : Amazing front end, compatible with any kind of web server, LAMP, WAMP, WIMP, as long as you have PHP and MySQL, you are all set, no need of secondary Java Application Server.
Cons : None so far.
Erik K. , on G2 Crowd
What do you like best?
What do you like best?
- Solid solution out of the box and possibility to alter the source code
What do you dislike?
- Multiple e-mails in HTML format are not being parsed correctly by the software
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