Software Comparison
IssueBurner vs Salesforce Service Cloud

Save time and effort by comparing these leading CRM software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : CRM

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatica... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

IssueBurner

Help Desk and Ticket Management

No Free Trial Available.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No favorable user review available yet for IssueBurner.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Favorable Critic Review

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
75
Simon Mackie , Gigaom

Thursday 04 November 2010

IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.

More about IssueBurner
View all the IssueBurner Critic Reviews
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews

Demo Video

screenshot for IssueBurner

IssueBurner Demo Video

Help Desk and Ticket Management
screenshot for Salesforce Service Cloud

Salesforce Service Cloud Demo Video

CRM

Screenshots

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
Screenshot for IssueBurner 4 screenshots available
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available

Typical Customer

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
  • N/A
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • Business

Supported Devices

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Supported Languages

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
  • English
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish

Free Download: CRM Software Pricing Guide

Enter your email and press continue to start downloading.

Detailed comparison of the 10 best CRM software!

One last step to begin your download:

Complete this brief form and we'll email you the PDF document.

Thank you for downloading the white paper..

The white paper has been sent to your email. You can also download it right now from this URL: