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iHelpDesk

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iHelpDesk Coupons, Reviews, Comparisons and Alternatives


About iHelpDesk

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. It just takes a few minutes to set up an account. Intuitive help desk interface is easy to learn and use. You do not need to install anything if you use the cloud based iHelpdesk service.

  • TBD

    Score

    1 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Prioritize, categorize and manage tickets effectively
  • Powerful rule engine and email parser for process automation
  • Ticket templates and canned reply for improving efficiency
  • Custom views of tickets based on search criteria
  • Supports multiple assignees for a ticket

Specifications

Supported languages
English
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Linux
API availability
API is available. Protocol / Formats : XML, REST .
Access the API documentation

Ratings Summary

Domain Authority 20
#30
Alexa Rank 10349775
#35
Platforms 50
#5

iHelpDesk Screenshots

Plans & Pricing

Professional

$8
for 1 Month / 1 user(s)

Features

  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data
  • 1 Domain Mapping
  • 10 mailboxes Email Integration
  • 8 Agents
  • 10 Ticket Rules
  • 2GB Storage

Enterprise

$25
for 1 Month / 1 user(s)

Features

  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data
  • SLA Views
  • Multiple Domains Mapping
  • 30 mailboxes Email Integration
  • Unlimited Agents
  • 30 Ticket Rules
  • 6GB Storage

Professional

$80
for 1 Year / 1 user(s)

Features

  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data
  • 1 Domain Mapping
  • 10 mailboxes Email Integration
  • 8 Agents
  • 10 Ticket Rules
  • 2GB Storage

Enterprise

$250
for 1 Year / 1 user(s)

Features

  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data
  • SLA Views
  • Multiple Domains Mapping
  • 30 mailboxes Email Integration
  • Unlimited Agents
  • 30 Ticket Rules
  • 6GB Storage

Free

Features

  • 1 Mailbox Email Integration
  • 1 Agent
  • 1 Ticket Rule
  • 200 MB Storage
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User Reviews

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Alternatives to iHelpDesk

iHelpDesk

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