Software Comparison
HelpOnClick vs ManageEngine ServiceDesk Plus

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Listed in : Help Desk and Ticket Management

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More


Listed in : Help Desk and Ticket Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More

Free Trial

Pricing Starting From

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HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

screenshot for HelpOnClick

HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

IT Project Management

Automatic Ticket Dispatch

Business Rules

Data Archiving

Email Commands

Help Desk Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

Service Level Agreement

User Survey

Free Trial Availability

screenshot for ManageEngine ServiceDesk Plus

HelpOnClick

Live Chat
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Free Trial Available

Most Favorable Critic Review

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HelpOnClick

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

More about HelpOnClick
View all the HelpOnClick Critic Reviews
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
100
Anonymous contribution , Compare Helpdesk

Tuesday 20 July 2010

ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

More about ManageEngine ServiceDesk Plus
View all the ManageEngine ServiceDesk Plus Critic Reviews

Demo Video

screenshot for HelpOnClick

HelpOnClick Demo Video

Live Chat
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ManageEngine ServiceDesk Plus Demo Video

Help Desk and Ticket Management

Screenshots

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available

Typical Customer

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HelpOnClick

Live Chat
  • Business
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ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • Business

Supported Devices

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HelpOnClick

Live Chat
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

Supported Languages

screenshot for HelpOnClick

HelpOnClick

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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