Software Comparison
HelpOnClick vs Desk.com vs Freshdesk vs IssueBurner

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Listed in : Help Desk and Ticket Management

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More


Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More


Listed in : Help Desk and Ticket Management

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Listed in : Help Desk and Ticket Management

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatica... Learn More

Pricing Starting From

screenshot for HelpOnClick

HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

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Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

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Freshdesk

Help Desk and Ticket Management

Free Plan

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IssueBurner

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

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HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

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Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

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Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

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IssueBurner

Help Desk and Ticket Management

Free Trial Availability

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HelpOnClick

Live Chat
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Desk.com

Help Desk and Ticket Management
screenshot for IssueBurner

Freshdesk

Help Desk and Ticket Management
Free Trial Available
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IssueBurner

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable User Review

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HelpOnClick

Live Chat

No favorable user review available yet for HelpOnClick.

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Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
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    Freshdesk

    Help Desk and Ticket Management

    No favorable user review available yet for Freshdesk.

    screenshot for IssueBurner

    IssueBurner

    Help Desk and Ticket Management

    No favorable user review available yet for IssueBurner.

    Most Favorable Critic Review

    screenshot for HelpOnClick

    HelpOnClick

    Live Chat
    75
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

    More about HelpOnClick
    View all the HelpOnClick Critic Reviews
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    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews
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    Freshdesk

    Help Desk and Ticket Management
    75
    Rakesh Sharma , GetApp Blog

    Tuesday 09 April 2013

    There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

    More about Freshdesk
    View all the Freshdesk Critic Reviews
    screenshot for IssueBurner

    IssueBurner

    Help Desk and Ticket Management
    75
    Simon Mackie , Gigaom

    Thursday 04 November 2010

    IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.

    More about IssueBurner
    View all the IssueBurner Critic Reviews

    Most Unfavorable Critic Review

    screenshot for HelpOnClick

    HelpOnClick

    Live Chat

    No critic review available yet for HelpOnClick .

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for Freshdesk

    Freshdesk

    Help Desk and Ticket Management
    40
    jai vignesh , GetApp

    Sunday 08 February 2015

    Having all the options and access but its not user friendly when compared to other applications.

    More about Freshdesk
    View all the Freshdesk Critic Reviews
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    IssueBurner

    Help Desk and Ticket Management

    No critic review available yet for IssueBurner .

    Demo Video

    screenshot for HelpOnClick

    HelpOnClick Demo Video

    Live Chat
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    Desk.com Demo Video

    Help Desk and Ticket Management
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    Freshdesk Demo Video

    Help Desk and Ticket Management
    screenshot for IssueBurner

    IssueBurner Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available
    screenshot for Freshdesk

    Freshdesk

    Help Desk and Ticket Management
    Screenshot for Freshdesk 4 screenshots available
    screenshot for IssueBurner

    IssueBurner

    Help Desk and Ticket Management
    Screenshot for IssueBurner 4 screenshots available

    Typical Customer

    screenshot for HelpOnClick

    HelpOnClick

    Live Chat
    • Business
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    Desk.com

    Help Desk and Ticket Management
    • Business
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    Freshdesk

    Help Desk and Ticket Management
    • Business
    screenshot for IssueBurner

    IssueBurner

    Help Desk and Ticket Management
    • N/A

    Supported Devices

    screenshot for HelpOnClick

    HelpOnClick

    Live Chat
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    Desk.com

    Help Desk and Ticket Management
    screenshot for Freshdesk

    Freshdesk

    Help Desk and Ticket Management
    screenshot for IssueBurner

    IssueBurner

    Help Desk and Ticket Management

    Supported Languages

    screenshot for HelpOnClick

    HelpOnClick

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for Freshdesk

    Freshdesk

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Japanese
    • Portuguese
    • Polish
    • Danish
    • Swedish
    screenshot for IssueBurner

    IssueBurner

    Help Desk and Ticket Management
    • English

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