Software Comparison
Help Scout vs Vision Helpdesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Help Scout enables teams to de... Learn More


Listed in : Help Desk and Ticket Management

Vision Helpdesk offers best customer support management tools available both SaaS and Download licenses, It offers Help Desk, Multi Brand Help Desk ... Learn More

Pricing Starting From

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Help Scout

Help Desk and Ticket Management

Free Plan

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Vision Helpdesk

Help Desk and Ticket Management

$ 10
For 1 Year / 1 user(s)

Available Features

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Help Scout

Help Desk and Ticket Management

3 Users

1 Mailbox

Help Scout branded

Unlimited emails

Unlimited storage

Help Scout Apps

Friendly, free support

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Vision Helpdesk

Help Desk and Ticket Management

Multi Channel

Satellite Help Desk

Ticket Billing

Blabby

Gamification

Task Management

Help Desk Core Features

Ticket Management

Staff Management

Client Management

Self Service

Workflow

SLA & Escalation

Client Portal

Multi-Language

Reports

Security

Survey

Time Tracking

Asset Management

Incident Management

Problem Management

Change Management

Release Management

Knowledge Base

CMDB

Product Catalog

Supplier Management

Service Catalog

Financial Management

Contract Management

free support and software updates for life

Free Trial Availability

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Help Scout

Help Desk and Ticket Management
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Vision Helpdesk

Help Desk and Ticket Management

Most Favorable Critic Review

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Help Scout

Help Desk and Ticket Management
100
Brad McCarty , The Next Web

Monday 15 April 2013

I’ll be running Help Scout because I’ve seen it and I already know that it’s impressive. If you’re passionate about your customers, the ones who keep your business alive, then you should too.

More about Help Scout
View all the Help Scout Critic Reviews
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Vision Helpdesk

Help Desk and Ticket Management
75
Jose Maria Delos Santos , Project Management

Thursday 02 January 2014

Vision Helpdesk offers advanced customer support features, multi channel integration, SaaS or on-premise hosting, mobile apps accessibility, and satellite helpdesk features for multiple companies in a single logon and management interface. All these empower your helpdesk staffs to do their job simpler and better, so they can help your customers’ end users well.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews

Most Unfavorable Critic Review

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Help Scout

Help Desk and Ticket Management
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Help Scout
View all the Help Scout Critic Reviews
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Vision Helpdesk

Help Desk and Ticket Management
40
Anonymous contribution , AppAppeal

Thursday 01 September 2011

Vision Helpdesk is a tool intended for companies who need a better helpdesk solution. The application is also aimed at larger companies that require multiple language options and need to oversee multiple products. The application includes a variety of features as well as four diverse membership plans that also offer addon options. The apps looks outdated and is difficult to understand, we don't recommend this app.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews

Demo Video

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Help Scout Demo Video

Help Desk and Ticket Management
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Vision Helpdesk Demo Video

Help Desk and Ticket Management

Screenshots

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Help Scout

Help Desk and Ticket Management
Screenshot for Help Scout 4 screenshots available
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Vision Helpdesk

Help Desk and Ticket Management
Screenshot for Vision Helpdesk 5 screenshots available

Typical Customer

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Help Scout

Help Desk and Ticket Management
  • Business
  • Personal Use
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Vision Helpdesk

Help Desk and Ticket Management
  • Business

Supported Devices

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Help Scout

Help Desk and Ticket Management
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Vision Helpdesk

Help Desk and Ticket Management

Supported Languages

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Help Scout

Help Desk and Ticket Management
  • English
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Vision Helpdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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