Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.
Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page.
What differentiates Help Scout from a typical help desk is the customer experience. They don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.
Help Scout works like email; there’s no training manual. The customer experience personal - no ticket numbers or complicated portals. Training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customer. Help Scout is trusted by 3,000 customers in 60+ countries.
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Help Scout integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Help Scout integrates with SnapEngage. No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and...
Help Scout integrates with Slack. Slack offers one-on-one messaging, private groups, persistent chat rooms, direct messaging as wel...
Help Scout integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Help Scout integrates with Segment. Segment is a place where you can to collect consumer data and forward it to a range of tools for ...
Cloudswave Score for Help Scout
Rating based on 52 Critic Reviews
Matthew Sewell, on GetApp
HelpScout has become an essential, can't-do-without part of my workday with how savvy and helpful it is in organizing contact with our customers and giving us a handy module for FAQs to boot.
Pros : - Keeping un-answered emails bolded even after you've read it once, - "Traffic Cop" for keeping egg off your face in case you send an email before reading a follow-up email from the customer - Intuitive inbox and Doc-editing interfaces - Ability to tag email addresses and assign conversations to a particular team member - "Show original" option to see the email in its original formatting, in case HelpScout's interface isn't able to accommodate - Quick customer service response times, to fix pr
Cons : Pretty minor, really: - Sometimes the inbox counts don't always update automatically (between 30 seconds and a few mins, depending on the day) - I honestly can't think of any others (seriously, it's that good)
Danielle L. , on G2 Crowd
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