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Help Scout

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Help Scout Coupons, Reviews, Comparisons and Alternatives


About Help Scout

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page. 

What differentiates Help Scout from a typical help desk is the customer experience. They don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.

Help Scout works like email; there’s no training manual. The customer experience personal - no ticket numbers or complicated portals. Training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customer. Help Scout is trusted by 3,000 customers in 60+ countries.

  • 92

    Score

    52 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Looks like a normal email
  • Easy to use, no training manual required
  • Customer satisfaction ratings
  • Outstanding support, no matter plan
  • Integrated knowledge base
  • 40+ integrations with 3rd party apps
  • Real-time, best in class reporting
  • True multi-brand support
  • Auto-populated, editable customer profiles
  • Automated actions

Specifications

Supported languages
English
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : JSON, REST .
Access the API documentation
Integrations
Help Scout integrates with Zapier and more than 32 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
92
#2
Domain Authority 79
#7
Alexa Rank 8116
#9
Integration 76
#5
Security 79
#2
Support options 90
#2
Platforms 90
#2
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Help Scout Demo Video

Help Scout Screenshots

Plans & Pricing

Free

Try it Now

Features

  • 3 Users
  • 1 Mailbox
  • Help Scout branded
  • Unlimited emails
  • Unlimited storage
  • Help Scout Apps
  • Friendly, free support

Standard

$15
for 1 Month / 1 user(s)

Features

  • Unlimited Mailboxes, emailandstorage
  • 40+ third party integrations
  • Beautiful reports + satisfaction ratings
  • Add Docs for a flat $25/month
  • Save 10% by paying annually
  • API Access
  • Help Scout Apps
  • Friendly, free support

Showing 5 out of 18 - View All

Help Scout Integrations

logo for Zapier

Zapier

Cloud Integration

Help Scout integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
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logo for SnapEngage

SnapEngage

Live Chat

Help Scout integrates with SnapEngage. No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and...
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logo for Slack

Slack

Instant Messaging

Help Scout integrates with Slack. Slack offers one-on-one messaging, private groups, persistent chat rooms, direct messaging as wel...
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logo for Shopify

Shopify

Shopping Cart

Help Scout integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
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Segment

Web Analytics

Help Scout integrates with Segment. Segment is a place where you can to collect consumer data and forward it to a range of tools for ...
Learn More

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Critic Reviews

  • 92

    Cloudswave Score for Help Scout

    Rating based on 52 Critic Reviews

    30 Favorable reviews
    97 %
    0 Mixed reviews
    0 %
    1 unfavorable reviews
    3 %
  • HelpScout has become an essential, can't-do-without part of my workday with how savvy and helpful it is in organizing contact with our customers and giving us a handy module for FAQs to boot.

    Pros : - Keeping un-answered emails bolded even after you've read it once, - "Traffic Cop" for keeping egg off your face in case you send an email before reading a follow-up email from the customer - Intuitive inbox and Doc-editing interfaces - Ability to tag email addresses and assign conversations to a particular team member - "Show original" option to see the email in its original formatting, in case HelpScout's interface isn't able to accommodate - Quick customer service response times, to fix pr

    Cons : Pretty minor, really: - Sometimes the inbox counts don't always update automatically (between 30 seconds and a few mins, depending on the day) - I honestly can't think of any others (seriously, it's that good)

  • What do you like best?

    HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email Service Providers like MailChimp and Campaign Monitor, KISSmetrics, Google Apps, and more which are very easy to set up and get started. There are also reporting tools to track productivity, # of replies, and volume. In addition to the help desk/mailbox feature, HelpScout also offers a documentation tool for knowledge bases. I have been using HelpScout for 2 years at Litmus and I absolutely love it - and my team does, too!

    What do you dislike?

    I wish there was a bit more reporting and foreign language translation support for tickets. Small things, but would be very helpful for us!

    Recommendations to others considering the product

    It's very easy and you can get started in a few minutes. Much better than other help services I've tried (Desk.com, FogBugz) and integrates other support tools we use (Olark, Grasshopper) for live chat and phone.

    What business problems are you solving? What benefits have you realized?

    HelpScout makes it incredibly easy to collaborate on tickets with a team, and customize workflows and saved replies. Our average handle time is around 3 minutes per ticket! It's also easy to add new mailboxes for different products or teams, and easy for one team to move a ticket to another team's inbox.

  • Help Scout is a top favorite of mine in the Help Desk Category. Well done, HS team.

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User Reviews

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Alternatives to Help Scout

Help Scout

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