Citrix GoToAssist, the business sector pioneer in remote support for the past five years, is a coordinated suite of bolster instruments with an astounding parity of force and usability. By consolidating remote bolster, administration and checking capacities, it will make your backing and benefits group more productive, and keep your clients happy.
IT specialist, oversaw administrations supplier, inside or outside bolster, contact focus, whatever your needs, GoToAssist has it secured.andnbsp;
Mobile applications, overhauls and day in and day out/365 item backing are constantly included at no extra cost.
Citrix GoToAssist (Remote Support) gives you the opportunity to convey quickly and efficiently remote backing to desktops and mobile devices from your phone or tablet, anywhere and anytime.
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Cloudswave Score for GoToAssist
Rating based on 10 Critic Reviews
Graham Pocta, on GetApp
I used GoToAssist for about 5 years. It was a good product and I never had any trouble with it. Getting users to connect was never a very difficult process.
Pros : Reliable connection. Great screen compression technology -- very quick response.
Cons : "fastsupport.com" was hard to understand over the phone. :) The cost is a little high compared to a few other options on the market.
Lin James, CPB, SCC, on TrustRadius
GoToAssist Use Cases and Deployment ScopeGoToAssist allows me to access my customers computers securely to support them. They may need to know how to set up or use a Sage 50 software feature which I can show them remotely and they can get the job done immediately. They may also need me to troubleshoot for problems they may be experiencing with their Sage 50 or other software.
Pros : Quick access to customer computers via email links or giving them the access code over the phone.Notes area where I can record the details of the remote session.Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.
Cons : Perhaps some pop up notices on screen when waiting for a reboot to finish and reconnect.I would like to know how to handle screen sharing when I want to share my screen, I haven't taken the time to explore for instructions.I would like to know how to use the drawing tools, I haven't taken the time to explore for instructions.
Matt Nawrocki, on TechRepublic
GoToAssist, with its comprehensive remote assistance functionality and cross-platform support, is quite a nice tool to have for all IT support personnel, especially when dealing with customers from outside your organization. With prices starting at $69/month per technician, it's not a bad price all things considered. And, if you're on the fence about it, a 30-day risk-free trial is available for download at the GoToAssist website.
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