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GoToAssist

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GoToAssist Coupons, Reviews, Comparisons and Alternatives


About GoToAssist

Citrix GoToAssist, the business sector pioneer in remote support for the past five years, is a coordinated suite of bolster instruments with an astounding parity of force and usability. By consolidating remote bolster, administration and checking capacities, it will make your backing and benefits group more productive, and keep your clients happy.

IT specialist, oversaw administrations supplier, inside or outside bolster, contact focus, whatever your needs, GoToAssist has it secured.andnbsp;

Mobile applications, overhauls and day in and day out/365 item backing are constantly included at no extra cost.

Citrix GoToAssist (Remote Support) gives you the opportunity to convey quickly and efficiently remote backing to desktops and mobile devices from your phone or tablet, anywhere and anytime.

  • 76

    Score

    10 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Unlimited Live End-User Support
  • Access and Control Unattended Computers
  • Team-Based Support
  • Mobile Device Remote Support
  • Customer-Initiated Support
  • Support from iPad or Android device
  • Two-Way Screen Sharing
  • In-Session Chat
  • Remote Diagnostics
  • Annotation Tools

Specifications

Categories
Supported languages
English, French, German
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App Android
Integrations
GoToAssist integrates with Vivocha View details
Support Options
  • Knowledge Base
  • Online Support
  • Phone Support

Ratings Summary

Metric Score Rank
cloudswave Score
76
#3
Domain Authority 64
#5
Alexa Rank 33618
#6
Facebook 66
#4
Twitter 70
#3
Google+ 32
#5
Support options 61
#4
Platforms 60
#3
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GoToAssist Demo Video

GoToAssist Screenshots

Plans & Pricing

GoToAssist

$69
for 1 Month / 1 user(s)

Features

  • 24/7 support
  • Unlimited version updates
  • Free product training
  • Two-Way Screen Sharing
  • Remote Control
  • Mac Support
  • Multi-Session
  • File Transfer
  • Remote Diagnostics
  • Annotation Tools
  • Reboot / Reconnect
  • Multi-Monitor Support
  • Log-In as Administrator
  • True 24-bit Color
  • Language Customization
  • Chat
  • Mobile Device Support
  • Android™ Smartphones
  • BlackBerry® Smartphones

GoToAssist

$660
for 1 Year / 1 user(s)

Features

  • 24/7 support
  • Unlimited version updates
  • Free product training
  • Two-Way Screen Sharing
  • Remote Control
  • Mac Support
  • Multi-Session
  • File Transfer
  • Remote Diagnostics
  • Annotation Tools
  • Reboot / Reconnect
  • Multi-Monitor Support
  • Log-In as Administrator
  • True 24-bit Color
  • Language Customization
  • Chat
  • Mobile Device Support
  • Android™ Smartphones
  • BlackBerry® Smartphones

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GoToAssist Integrations

logo for Vivocha

Vivocha

Live Chat

GoToAssist integrates with Vivocha. Vivocha is an online customer interaction platform designed for small and large companies that of...
Learn More

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Critic Reviews

  • 76

    Cloudswave Score for GoToAssist

    Rating based on 10 Critic Reviews

    9 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • I used GoToAssist for about 5 years. It was a good product and I never had any trouble with it. Getting users to connect was never a very difficult process.

    Pros : Reliable connection. Great screen compression technology -- very quick response.

    Cons : "fastsupport.com" was hard to understand over the phone. :) The cost is a little high compared to a few other options on the market.

  • GoToAssist Use Cases and Deployment ScopeGoToAssist allows me to access my customers computers securely to support them. They may need to know how to set up or use a Sage 50 software feature which I can show them remotely and they can get the job done immediately. They may also need me to troubleshoot for problems they may be experiencing with their Sage 50 or other software.

    Pros : Quick access to customer computers via email links or giving them the access code over the phone.Notes area where I can record the details of the remote session.Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.

    Cons : Perhaps some pop up notices on screen when waiting for a reboot to finish and reconnect.I would like to know how to handle screen sharing when I want to share my screen, I haven't taken the time to explore for instructions.I would like to know how to use the drawing tools, I haven't taken the time to explore for instructions.

  • GoToAssist, with its comprehensive remote assistance functionality and cross-platform support, is quite a nice tool to have for all IT support personnel, especially when dealing with customers from outside your organization. With prices starting at $69/month per technician, it's not a bad price all things considered. And, if you're on the fence about it, a 30-day risk-free trial is available for download at the GoToAssist website.

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User Reviews


  • 1 In total

    5
    1
  • User review from

    Tommy Boucher

    GoToAssist is one of the best products of the Citrix suite. Like other remote control apps, you can control keyboard and mouse of the remote computer, without having to get off your chair. You may want to control a computer miles away, or just next to you; you will find it very useful. You can switch and share your own screen in case you want to show something on your side, and then switch back to the user computer. When you are trying to explain something, and the user just doesn't get it… You can send and receive files, without having to connect multiple systems, simply by using the integrated feature of GoToAssist. No need any more to attach to email, or send on Dropbox. There is a Diagnostic button to get a Diagnostic report, where you can see a lot of useful information like ram, CPU, Serial number, running process, installed applications, Startup programs, devices, services, Office, etc. You can download the report, and analyze it later, or keep it in your book. There is an integrated useful Chat and Drawing Tools. You can easily point or highlight stuff on the remote computer to help the user understand. You can copy and paste a text from and to the remote computer, but you can’t copy and paste files. This is sometimes very frustrating. It is multi-platform and works fine for slow internet. You can add unattended computer, pretty useful when you need to reboot a computer while the user is away.


    Pros :

    • Diagnostics button that will give you a lot of useful information without having to navigate between taskmgr and control panel.
    • Drawing tools, including Highlighter. When the user doesn’t seem to see your mouse moving, he won’t miss the large yellow line.
    • Multi-Platform.
    • Unattended computers, that you can group, and set permissions for the team.

    Cons :

    • Copy and paste won’t paste the Files.
    • When maximizing, hard to get out.
    • The session won’t reconnect after a reboot.

    • November 25, 2015
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