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UserVoice

UserVoice Reviews and Cloudswave Rating

  • 86

    Cloudswave Score for UserVoice

    Rating based on 43 Critic Reviews

    30 Favorable reviews
    91 %
    2 Mixed reviews
    6 %
    1 unfavorable reviews
    3 %
  • Everything you need in an incredibly slick package

    Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down. Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved. Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy. I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.

    0 of 0 people found this review helpful

    UserVoice helps us efficiently provide support and gain insight into our user base - driving our Product and Business

    UserVoice is a great fit. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice. It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses, to keeping track of individual user interactions, UserVoice helps us operate more efficiently. UserVoice is very well designed and built. Over our 2 years with them, have never had any issue with the product. They also are continuously improving their analytics and admin dashboards that empower us to become more data driven as they develop. There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable and professional.

    Pros : The analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions.

    0 of 0 people found this review helpful

    Best Support System Available

    I have used a lot of support systems in my day, but this is the best. At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced. It was especially important how well it worked with, and looked just like, regular email.

    Pros : Automation Easy of use Custom Design

    Cons : Login system

    0 of 0 people found this review helpful
    Read all reviews on GetApp
  • Ease-of-use

    It's easy to set up, easy for customers, and easy for my team.

    Functionality

    UserVoice does all the major things these tools need to do.

    Product Quality

    UserVoice's user experience is way better than any of the competition.

    Customer Support

    The customer service team is quick to respond and always friendly.

    Likes Best

    Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down.

    Why? UserVoice doesn't just fit the feature requirements of a customer service tool; it's obsessively focused on the customer experience. They try and succeed at making the customer service experience both efficient and easy for everyone involved.

    On top of that, add an incredibly innovative feedback system that truly helps you prioritize what customers want. Then you've got a seriously awesome (and affordable) resource for keeping your customers happy.

    I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.

    Likes Least

    They need a mobile version of the admin console. We need to be able to answer tickets via mobile.

    Recommendations

    Look at the feature set, but also look at what the user experience is like. You're shooting yourself in the foot if you let your customers have a bad experience when they're already upset.

    0 of 0 people found this review helpful

    Ease-of-use

    It's super easy to use. It works really well and does everything we need.

    Functionality

    You can basically customize the product to do anything you need.

    Product Quality

    It is amazingly well-built. It is stable, and I never had any problems.

    Customer Support

    Their customer service is amazing! They responded so quickly to every question.

    Likes Best

    I have used a lot of support systems in my day, but this is the best. At Exec, we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff), and it was reasonably priced. It was especially important how well it worked with, and looked just like, regular email.

    Likes Least

    The login system tries to recognize you when you use it. It is slightly annoying.

    Recommendations

    Go with UserVoice. It is better and cheaper than others.

    0 of 0 people found this review helpful

    Ease-of-use

    It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses to keeping track of individual user interactions, UserVoice helps us operate more efficiently.

    Functionality

    It meets our needs extremely well! Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice.

    Product Quality

    UserVoice is very well-designed and built. Over our two years with them, we have never had any issue with the product. They also are continuously improving their analytics and admin dashboards, which allow us to become more data driven as they develop.

    Customer Support

    Their customer support is superb. They always answer any questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable, and professional.

    Likes Best

    I like the analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions.

    Likes Least

    Nothing. They continue to develop and improve their product all the time, and we are always pleased with their added features.

    Recommendations

    Make sure you think about the nature of your product and where your users/customers will be when they need support or help articles, or when they give feedback. If your answer is online (both desktop and mobile), then UserVoice is a great fit.

    0 of 0 people found this review helpful
    Read all reviews on Software Advice
  • When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

    0 of 0 people found this review helpful
  • What do you like best?

    UserVoice provides an excellent dashboard for managing various trouble tickets and customer feedback. They also make it incredibly easy to add a UserVoice Help widget to your site, as you can see by the right-hand corner of the page here on G2 Crowd. We have installed a drop-down widget in the menu on all of our sites built with our Online Learning platform, KnowledgePress. I love being able to receive an email anytime I have a trouble ticket to view, opening UserVoice directly from my email, and being able to respond accordingly. UserVoice also provides plenty of helpful information with each trouble ticket that is submitted, including which browser a user is using, what OS they are using, from which page they were on when accessing the UserVoice ticket submit widget, user IP Address, etc. I can't tell you how many tickets I've been able to answer simply by seeing that they are using Internet Explorer!

    What do you dislike?

    There a couple of features that I think exist, but I'm not sure how to utilize them yet. For example, the canned responses would be very useful, but I feel accessing and creating these canned responses isn't as intuitive as it probably should be.

    0 of 0 people found this review helpful

    What do you like best?

    Very fast to implement. We deployed it successfully within a couple of days. Our users immediately starting sharing ideas and feedback. It seems UserVoice is quickly become a standard on web applications, and so users recognize and know how to use it with zero training. Voting features work well out of the box to help prioritize ideas.

    What do you dislike?

    The user interface for grouping and sorting ideas could be improved. For example it would be nice to show pics of users who submitted ideas.

    0 of 0 people found this review helpful

    What do you like best?

    I really like with UV how there is a Knowledge Base, a Backend Ticketing System for customer questions and technical issues, and a layer that exists over the website where the feedback can be easily generated no matter where the client is on your Web Portal. Just a solid system, overall.

    What do you dislike?

    The back end admin panel is nice, with some solid visual representations of support requests and feedback. But replying to tickets from within the system is a bit cumbersome; to the point where I usually find myself just replying directly via email to the client.

    0 of 0 people found this review helpful
    Read all reviews on G2 Crowd
  • UserVoice has a good feature set that will meet the needs of most companies. If you sell in an international market, you should definitely look at UserVoice.

    0 of 0 people found this review helpful
  • UserVoice.com is an excellent tool for website and business owners. The application helps strengthen relationships with customers and website visitors.

    0 of 0 people found this review helpful
  • Website and business owners will find UserVoice to be an invaluable tool. Implementing the application can help them forge strong relationships with their visitors and customer base. The flexibility of package options makes it perfect for even the tightest of budgets.

    0 of 0 people found this review helpful
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