Software Comparison
UserVoice vs WebAsyst Helpdesk

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Listed in : Help Desk and Ticket Management

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Help Desk and Ticket Management

Help Desk is an online application for the proper handling of email requests from your customers. It stores all messages in a single queue, displays t... Learn More

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Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

Free Plan

Available Features

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

Storage space: 50GB

Users (collaborators): Unlimited

Files: Unlimited

Photos: Unlimited

Contacts: Unlimited

Messages per day (bulk email sending):5000

Projects: Unlimited

Open issues: Unlimited

Notes: Unlimited

Pages: Unlimited

Products: Unlimited

Orders per month: Unlimited

Requests: unlimited

Free Trial Availability

screenshot for WebAsyst Helpdesk

UserVoice

Help Desk and Ticket Management
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable User Review

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
User review from
9
anchal jain
Oct 22, 2015

UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

Pros :

  • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
  • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
  • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
  • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
  • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
  • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

Cons :

  • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
  • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
  • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

No favorable user review available yet for WebAsyst Helpdesk.

Most Favorable Critic Review

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UserVoice

Help Desk and Ticket Management
75
Chase Clemons , supportops

Monday 10 June 2013

When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

More about UserVoice
View all the UserVoice Critic Reviews
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
80
Renee Shipley , TopTenReviews

Friday 17 October 2014

If you're looking for the customer relationship management system, WebAsyst provides a unique layout and design but lacks many of the features we wanted to find in our CRM software options. A photo sharing option was unique to this application and was very useful in several circumstances. WebAsyst focuses their business CRM features on file sharing and customer relationship management. 

More about WebAsyst Helpdesk
View all the WebAsyst Helpdesk Critic Reviews

Most Unfavorable Critic Review

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UserVoice

Help Desk and Ticket Management
40
Jessica Yazbek , GetApp

Monday 16 March 2015

More about UserVoice
View all the UserVoice Critic Reviews
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

No critic review available yet for WebAsyst Helpdesk .

Demo Video

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UserVoice Demo Video

Help Desk and Ticket Management
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk Demo Video

Help Desk and Ticket Management

No Demo Video Available.

Screenshots

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
Screenshot for UserVoice 6 screenshots available
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
Screenshot for WebAsyst Helpdesk 4 screenshots available

Typical Customer

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UserVoice

Help Desk and Ticket Management
  • Business
  • Personal Use
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
  • Business

Supported Devices

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UserVoice

Help Desk and Ticket Management
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

Supported Languages

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UserVoice

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
  • English

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