Software Comparison
UserVoice vs Vision Helpdesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Help Desk and Ticket Management

Vision Helpdesk offers best customer support management tools available both SaaS and Download licenses, It offers Help Desk, Multi Brand Help Desk ... Learn More

Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

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Vision Helpdesk

Help Desk and Ticket Management

$ 10
For 1 Year / 1 user(s)

Available Features

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UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

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Vision Helpdesk

Help Desk and Ticket Management

Multi Channel

Satellite Help Desk

Ticket Billing

Blabby

Gamification

Task Management

Help Desk Core Features

Ticket Management

Staff Management

Client Management

Self Service

Workflow

SLA & Escalation

Client Portal

Multi-Language

Reports

Security

Survey

Time Tracking

Asset Management

Incident Management

Problem Management

Change Management

Release Management

Knowledge Base

CMDB

Product Catalog

Supplier Management

Service Catalog

Financial Management

Contract Management

free support and software updates for life

Free Trial Availability

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UserVoice

Help Desk and Ticket Management
screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management

Most Favorable User Review

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UserVoice

Help Desk and Ticket Management
User review from
9
anchal jain
Oct 22, 2015

UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

Pros :

  • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
  • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
  • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
  • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
  • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
  • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

Cons :

  • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
  • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
  • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

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Vision Helpdesk

Help Desk and Ticket Management

No favorable user review available yet for Vision Helpdesk.

Most Favorable Critic Review

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UserVoice

Help Desk and Ticket Management
75
Chase Clemons , supportops

Monday 10 June 2013

When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

More about UserVoice
View all the UserVoice Critic Reviews
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Vision Helpdesk

Help Desk and Ticket Management
75
Jose Maria Delos Santos , Project Management

Thursday 02 January 2014

Vision Helpdesk offers advanced customer support features, multi channel integration, SaaS or on-premise hosting, mobile apps accessibility, and satellite helpdesk features for multiple companies in a single logon and management interface. All these empower your helpdesk staffs to do their job simpler and better, so they can help your customers’ end users well.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews

Most Unfavorable Critic Review

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UserVoice

Help Desk and Ticket Management
40
Jessica Yazbek , GetApp

Monday 16 March 2015

More about UserVoice
View all the UserVoice Critic Reviews
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Vision Helpdesk

Help Desk and Ticket Management
40
Anonymous contribution , AppAppeal

Thursday 01 September 2011

Vision Helpdesk is a tool intended for companies who need a better helpdesk solution. The application is also aimed at larger companies that require multiple language options and need to oversee multiple products. The application includes a variety of features as well as four diverse membership plans that also offer addon options. The apps looks outdated and is difficult to understand, we don't recommend this app.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews

Demo Video

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UserVoice Demo Video

Help Desk and Ticket Management
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Vision Helpdesk Demo Video

Help Desk and Ticket Management

Screenshots

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UserVoice

Help Desk and Ticket Management
Screenshot for UserVoice 6 screenshots available
screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management
Screenshot for Vision Helpdesk 5 screenshots available

Typical Customer

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UserVoice

Help Desk and Ticket Management
  • Business
  • Personal Use
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Vision Helpdesk

Help Desk and Ticket Management
  • Business

Supported Devices

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UserVoice

Help Desk and Ticket Management
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Vision Helpdesk

Help Desk and Ticket Management

Supported Languages

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UserVoice

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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