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Custom design (HTML & CSS)
A support ticket system
Live chat software
Knowledge base software
A self-service helpdesk portal
A fully integrated SIP-compliant softphone
Call logging and VoIP
Who's On visitor monitoring
A task management system
Multiple brand support
Customer satisfaction surveys
Helpdesk reporting and analytics
Single Sign-On (SSO)
UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.
Monday 10 June 2013
When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.More about UserVoice
Monday 16 March 2015
More about UserVoice
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