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Custom design (HTML & CSS)
Agent productivity tools
Self-service customer portal
Desk.com mobile app
Reports and analytics
40 partner apps
Desk Connect for Salesforce
Advanced case management
Service contracts and entitlements
Communities for Service
Social Customer Service
Live video chat
Workflow and approvals
Sales workflow integration
Unlimited custom apps
24/7 toll-free support
Unlimited access to 100 admin services
Unlimited online training
Mobile customization and administration
Additional data storage
UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.
I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.
They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.
I have experience with Pro Edition. So:
Monday 10 June 2013
When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.More about UserVoice
Sunday 08 March 2015
I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.More about Salesforce Service Cloud
Monday 16 March 2015
More about UserVoice
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