Software Comparison
UserVoice vs Loc8

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Listed in : Asset Management

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Asset Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More

Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

screenshot for Loc8

Loc8

Asset Management

No Pricing Available yet.

Available Features

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

screenshot for Loc8

Loc8

Asset Management
  • Dashboard

A real-time view of your business with configurable pods to access any information at just a glance.

  • Assets

A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

  • Field Service

Free Trial Availability

screenshot for Loc8

UserVoice

Help Desk and Ticket Management
screenshot for Loc8

Loc8

Asset Management

Most Favorable User Review

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UserVoice

Help Desk and Ticket Management
User review from
9
anchal jain
Oct 22, 2015

UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

Pros :

  • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
  • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
  • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
  • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
  • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
  • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

Cons :

  • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
  • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
  • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

screenshot for Loc8

Loc8

Asset Management

No favorable user review available yet for Loc8.

Most Favorable Critic Review

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UserVoice

Help Desk and Ticket Management
75
Chase Clemons , supportops

Monday 10 June 2013

When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

More about UserVoice
View all the UserVoice Critic Reviews
screenshot for Loc8

Loc8

Asset Management
100
GetApp , Business 2 Community

Wednesday 15 October 2014

Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

More about Loc8
View all the Loc8 Critic Reviews

Most Unfavorable Critic Review

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UserVoice

Help Desk and Ticket Management
40
Jessica Yazbek , GetApp

Monday 16 March 2015

More about UserVoice
View all the UserVoice Critic Reviews
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Loc8

Asset Management

No critic review available yet for Loc8 .

Demo Video

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UserVoice Demo Video

Help Desk and Ticket Management
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Loc8 Demo Video

Asset Management

No Demo Video Available.

Screenshots

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
Screenshot for UserVoice 6 screenshots available

Typical Customer

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
  • Business
  • Personal Use
screenshot for Loc8

Loc8

Asset Management
  • N/A

Supported Devices

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
screenshot for Loc8

Loc8

Asset Management

Supported Languages

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Loc8

Loc8

Asset Management
  • English
  • French
  • Spanish
  • German
  • Polish
  • Norwegian
  • Swedish

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